6/10 Okay
Zoë Marie
Travelled with family
19 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building itself is beautiful & situated right in the heart of where you need to be for the delights of Haworth, with a stones throw away from a gorgeous pub for dinner. The contact for the hotel is very very poor, right after we booked we’ve never had replies to our questions & upon arrival the phone kept being cut off on us continuing with the stay no one answered the phone nor our messages in time. However we felt the decor & inside whilst would be beautiful if looked after, it is running a little tired & the place could do with a very good deep clean as we found the room a little dirty in areas & some of the carpets were stained through out the building which was a bit off putting. We paid for a nicer room but was put right in the attic of the hotel and the stairs are very narrow and steep which we weren’t aware of and found it hard to carry our case up & tough on our knees. The low beams in the bathroom were also a tad scary when using the bath / loo. We found the bed majorly uncomfortable it was springy and low, we had 3 hours sleep between us & the pillows were atrocious, they were stained, flat, rock hard & the old stuffing was grey and coming out of them. The room was also very cold in the night as the heating didn’t seem to come on for long at all. We found it odd the bar area was opened up all night but there was no one actually there to buy a drink from or any life at all. The breakfast is a nice touch, prompt service & good selection. Needs some improvement.
Zoë Marie
Stayed 1 night in Oct 2025
