4/10 Poor
Erin
Travelled with family
12 May 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As other reviews have said, the staff are superb, with the exception being that they charged me twice the price I should have and was required to pay them for the local tax. Having to pay them directly versus paying everything at once is a scam and it caused a big argument. This place should have been priced for 1/3-1/2 the cost Expedia is charging. I could have and should have stayed at a new, luxurious Ibis Hotel for less than this one charged. The hotel has seen much better days, of which I have witnessed. The only reason I paid this price is that I thought it had been remodeled. The pool was not chlorinated enough to use, and one of the only reasons I had booked this hotel. The WiFi didn’t work in my room. There was only hot water in the morning and not in the evening. For this price, there should be good WiFi, constant hot water, clean rooms, etc. My room was infested with sugar ants. There is a bar that is extremely loud all night long. To summarize, not only did I not receive any of the amenities listed, and not only did I pay too much via Expedia, but I was also charged more additional taxes than I was supposed to pay. I will not be booking future travel or accommodations with Expedia unless this is made right. Apparently leaving a review is my only option for communication with Expedia. I recommend dealing with hotels directly, as you will know what you are getting and pay a better or equal price.
Erin
Stayed 1 night in May 2025