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Holiday Inn Express & Suites Ottawa by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Ottawa by IHG

Exterior
Free daily buffet breakfast
Exterior
Indoor pool
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
2850 Columbus Street, Ottawa, IL, 61350
  • Place, Dayton Ridge Golf Club
    ‪2 min drive‬
  • Place, Skydive Chicago
    ‪8 min drive‬
  • Place, Starved Rock State Park
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Mobility)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (& Sofa Bed)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds (& Sofa Bed)

7.8 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (& Sofa Bed)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (& Sofa Bed)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible (Mobility)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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  • Pool
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includes taxes & fees
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About the area

Ottawa

With a stay at Holiday Inn Express & Suites Ottawa by IHG in Ottawa, you'll be near the airport, within a 15-minute drive of Starved Rock State Park and Dayton Ridge Golf Club. .This hotel is 1.9 mi (3 km) from Washington Square Park and 1.9 mi (3 km) from Appellate Court.

What's nearby

  • Dayton Ridge Golf Club - 2 min drive - 3.2 km
  • Skydive Chicago - 8 min drive - 8.0 km
  • Starved Rock State Park - 12 min drive - 15.7 km
  • Matthiessen State Park - 15 min drive - 26.9 km
  • Raging Waves Waterpark - 45 min drive - 68.7 km

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Culver's - ‬4 min walk
  • ‪Circle K - ‬2 min drive
  • ‪Casey's - ‬3 min drive
  • ‪Starbucks - ‬5 min walk

About this property

Holiday Inn Express & Suites Ottawa by IHG

Holiday Inn Express & Suites Ottawa by IHG offers 82 accommodations with complimentary newspapers and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 82 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Ottawa? This hotel has 1061 square feet (99 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,061 square feet of conference space
  • 2 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 15.0 per stay

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express & Suites Ottawa by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 422 out of 580 reviews
Rating 8 - Good. 98 out of 580 reviews
Rating 6 - Okay. 28 out of 580 reviews
Rating 4 - Poor. 12 out of 580 reviews
Rating 2 - Terrible. 20 out of 580 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Brett

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room 222 you can see into the room from the hallway (peephole so be careful) Bathroom door also is super hard to open and shut. Pool was closed - wish I knew that ahead of time since I had 3 kids with me. Guy at night was nice, lady in the morning had no emotions. Clean Room overall
Stayed 1 night in Feb 2026

10/10 Excellent

Kristi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every staff member we encountered was SO friendly! The young man and woman at the front desk, breakfast staff-the tall man and shot woman (she said the staff calls her “Shortie” were all lovely! So many times at hotels, the staff acts like the guests are a bother, but this staff all behaved as though they were happy to be there. So refreshing! The coffee-brewed to order 24/7 was wonderful. Room was clean and comfortable. No complaints!
Stayed 2 nights in Jan 2026

8/10 Good

Sisavanh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and very comfy
Stayed 1 night in Jan 2026

2/10 Terrible

Philip

Disliked: Cleanliness, amenities, property conditions & facilities
Room’s not clean, poor breakfast and poor front desk communication.
Stayed 3 nights in Dec 2025

2/10 Terrible

Yasni

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned two of the three days that we were there. When I inquired at the front desk, they told me that it was my fault because I had the do not disturb sign hanging at 8 AM. I told them that I left all three days at 11 AM as I had to get to the same meeting. It didn’t explain why it was then cleaned one of the days. They just shrugged and said that’s how we do things. Regardless, even on the day the room was cleaned, there was visible dust on the console between the beds and coffee stains on the window shade. Breakfast service closed early and I witnessed a family actually being told no seven minutes before the service was over.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was wonderful (shower floor could of had some good scrubbing). The breakfast lady “Shorty” was very friendly and gave the best hugs. Our first night Friday night the guy at front desk was very kind also. There was a lot of kids running the halls on the third floor for over and hour about 10pm very loud. But we slept good
Stayed 2 nights in Jan 2026

10/10 Excellent

CATHERINE, Lemont

Stayed 1 night in Dec 2025

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities, room comfort
I explicitly asked before arriving if the pool was heated and was told yes. It isn't heated. Bed was good, was mostly clean, but the shower needed a deep clean there was pink mold and gunk around the edges. Mostly just an 'okay' place.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful room, easy check in, nice complete breakfast. Really appreciate all the protein options without pork!
Stayed 1 night in Dec 2025

10/10 Excellent

Kellie

Stayed 1 night in Dec 2025

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, warm and nice staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Lynn

Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Clean, convenient
Stayed 2 nights in Dec 2025

10/10 Excellent

Rickie

Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

I was so impresswd with the customer service.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent across the board.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurant across the street is awesome and convenient. location is so easy off highway.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms, and delicious breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This booking was very last minute, since our other booking had no power. It was a relief being able to come to a hotel name that has such a great reputation in my experience! A relief to have such a nice place on such a cold night!
Stayed 1 night in Nov 2025

10/10 Excellent

Kaye, Kirkland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room. excellent breakfast, convenient location to restaurant
Stayed 1 night in Nov 2025

8/10 Good

Roger

Room was clean but the heating unit made an intermittent jackhammer noise which made it hard to sleep.
Stayed 1 night in Nov 2025

8/10 Good

Leah

Stayed 3 nights in Nov 2025

10/10 Excellent

Kurt

Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness
Great stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and the staff were very accommodating. It was quiet and the breakfast times were so convenient!
Stayed 1 night in Nov 2025