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Hampton Inn & Suites Ottawa West

2.5 star property

Photo gallery for Hampton Inn & Suites Ottawa West

Free daily buffet breakfast
Indoor pool
Reception
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) | Bathroom
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
125 Lusk Street, Ottawa, ON, K2J 6K7
  • Place, Walter Baker Sports Centre
    ‪7 min drive‬
  • Place, Canadian Tire Centre
    ‪12 min drive‬
  • Place, Byward Market Square
    ‪21 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

9.4 out of 10
Exceptional
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Refrigerator & Microwave

9.2 out of 10
Wonderful
(89 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet bar)

Studio Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet bar)

Studio Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet bar)

9.0 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(16 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Refrigerator & Microwave

9.6 out of 10
Exceptional
(59 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Wet Bar)

Studio Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Wet Bar) | Living area

Studio Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Wet Bar)

8.6 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King With Sofabed/Microwave/Fridge

Bathroom

1 King With Sofabed/Microwave/Fridge

  • Sleeps 4

King Room-Hearing Accessible-Non-Smoking

  • Sleeps 2

1 King Bed Mobility/Hearing Accessible Room With Roll-in Shower-Non-Smoking

  • Sleeps 2

2 Queens Mobility/Hearing Access Tub Nosmok

  • Sleeps 4

2 Queen Room Fridge And Microwave

  • Sleeps 4

1 King Microwv/Fridge/Wet Bar Studio Suite Ns

  • Sleeps 4

Studio Suite With 2 Queen Beds, Microwave, Fridge And Wet Bar-Non-Smoking

  • Sleeps 6

View all photos for King Room With Microwave And Fridge

In-room safe, desk, free WiFi, bed sheets

King Room With Microwave And Fridge

  • Sleeps 2

Double Queen Room

  • Sleeps 2

Similar properties

Exterior
Holiday Inn Express & Suites Ottawa West - Nepean by IHG
Nepean
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,153 reviews
The price is AU$211
includes taxes & fees
31 May - 1 June
Holiday Inn Express & Suites Ottawa West - Nepean by IHG

About the area

Ottawa

With a stay at Hampton Inn & Suites Ottawa West in Ottawa (Nepean), you'll be within a 15-minute drive of Canadian Tire Centre and Rideau Canal. .This hotel is 15 mi (24.1 km) from Parliament Hill and 16.3 mi (26.3 km) from Byward Market Square.

What's nearby

  • Walter Baker Sports Centre - 7 min drive - 3.3 km
  • Canadian Tire Centre - 12 min drive - 22.9 km
  • Carleton University - 17 min drive - 25.5 km
  • Parliament Hill - 20 min drive - 28.0 km
  • Byward Market Square - 21 min drive - 28.3 km

Getting around

  • Ottawa Fallowfield Station - 6 min drive
  • Ottawa International Airport (YOW) - 20 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Tim Hortons - ‬8 min walk
  • ‪Broadway Bar & Grill - ‬5 min drive
  • ‪Greenfield's Pub - ‬4 min drive

About this property

Hampton Inn & Suites Ottawa West

Hampton Inn & Suites Ottawa West offers 102 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 102 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and gift shops/newsstands.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 84.75 per accommodation, per stay (maximum CAD 141.25 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 84.75 per accommodation, per stay (maximum CAD 141.25 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton & Suites Ottawa West
Hampton INN Suites Ottawa West
Hampton Inn & Suites Ottawa West Hotel
Hampton Inn & Suites Ottawa West OTTAWA
Hampton Inn & Suites Ottawa West Hotel OTTAWA

Hampton Inn & Suites Ottawa West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1020 reviews
Rating 8 - Good. 210 out of 1020 reviews
Rating 6 - Okay. 60 out of 1020 reviews
Rating 4 - Poor. 26 out of 1020 reviews
Rating 2 - Terrible. 27 out of 1020 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DILPREET

Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, nice sized rooms. Quiet. Perfect spot to access most of Ottawa/airport. Thanks again Annmarie - wonderful welcoming staff.
Stayed 1 night in Feb 2026

8/10 Good

Kelly

Stayed 1 night in Feb 2026

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Clean room, comfortable bed, super quiet, considerate staff
Stayed 1 night in Feb 2026

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Paid for a king with fridge and microwave and front desk told us they only had accessible rooms for the rooms with a king. There's a $ difference for the rooms so he offered to put us in a double room. It was a wednesday night and not busy at all so not sure why they only had accessible rooms with kings if I gad paid for a regular king room 2 months prior to arrival. There was also a noticeable big hole on one side of the bed that made for an uncomfortable sleep. Something that should not be overlooked as you can see it when you approach the bed. We had already switched rooms once before so did not want to have to move again as we only stayed for one night. On a plus the rooms looked very clean and was very quiet.
Stayed 1 night in Jan 2026

10/10 Excellent

KERRY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were in town for a family funeral. Ryan and his team went above and beyond to make our stay as pleasant as possible. Extremely attentive and compassionate service. Will come back again. The room was quiet, very clean, efficiently furnished, and the breakfast buffet was superb.
Stayed 2 nights in Jan 2026

10/10 Excellent

Wendy

Stayed 2 nights in Dec 2025

10/10 Excellent

clark

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, clean room, quiet, swimming pool,
Stayed 5 nights in Jan 2026

4/10 Poor

Joanna

Liked: Cleanliness
Disliked: Staff & service, amenities
Hockey kids group was playing loud games in the hallway disturbing the peace I was hoping for. Breakfast staff abruptly closed the door sharp at 10 am, despite they had lots of food left. I had to push my way thru to get some cold eggs and sausage.
Stayed 1 night in Jan 2026

6/10 Okay

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kids running up and down the hallway playing hockey and screaming was super annoying! I will not book this hotel again because of it. My daughter was two floors above me and had the same issues. She called the front desk twice and no one did anything about it.
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay here. Very clean, great staff and wonderful breakfast
Stayed 1 night in Jan 2026

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. Early check in and well designed rooms with great soundproofing.
Stayed 1 night in Jan 2026

8/10 Good

Brittany

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did their jobs well. Our room was quiet even though we were the first room nearest the elevator. Also, my daughter and family were coming a day later. I asked the front desk if they could put them on the same floor as us and they did better and put them in the room next to us. The pool area was very clean but the pool water wasn’t warm enough. Young children were shivering in the pool and lips turning blue. Also breakfast food wasn't warm enough. Instead of separate containers for the eggs, meat & potatoes it was all in one serving container. If it had been in three separate containers, the lids wouldn’t have been off as long and the food would’ve stayed warmer. On a plus side the breakfast staff were very helpful and accommodating. Overall, we will definitely stay there again when in Ottawa.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mohamed

Stayed 1 night in Dec 2025

10/10 Excellent

Brittany, Stirling

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels I have ever been to. Very clean and desk employee was very welcoming. Excellent customer service. The pool area was very nice and clean as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable room. Ample parking. Would book again.
Stayed 1 night in Jan 2026

10/10 Excellent

Philippe

Stayed 1 night in Dec 2025

8/10 Good

Alberto

Liked: Staff & service, property conditions & facilities, room comfort
Coffee was cold even when they got a new pot out. I believe coffee was made too early.
Stayed 1 night in Jan 2026

8/10 Good

Phil

Stayed 1 night in Dec 2025

4/10 Poor

Darquise

Travelled with family
Disliked: Amenities
Terrible breakfast for paying 257$ for 1 night. Cold eggs, uncooked hashbrowns, plastic bacon. Coffee not even close to the food. Shower was not up to par. No Shower mat to step onto to. Flimsy handle, not hot, material shower curtains. No luxury details for 300$ a night.
Stayed 1 night in Dec 2025

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, amenities
Really clean
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Excellent service especially from staff as main desk
Stayed 1 night in Dec 2025

10/10 Excellent

****sac**

Stayed 1 night in Dec 2025