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Hôtel Chateauneuf Gatineau—Ottawa

3.5 star property

Photo gallery for Hôtel Chateauneuf Gatineau—Ottawa

Lobby
Gym
Fridge, microwave, coffee/tea maker
Fridge, microwave, coffee/tea maker
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Laundry
  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View map
2 Montcalm Street, Gatineau, QC, J8X 4B4
  • Place, Canadian War Museum
    ‪13 min walk‬
  • Place, Canadian Museum of History
    ‪17 min walk‬
  • Place, Rideau Canal
    ‪3 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed

7.2 out of 10
Good
(33 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed, Kitchenette

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed, Kitchenette

8.2 out of 10
Very good
(68 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

7.4 out of 10
Good
(63 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Kitchen

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, 1 King Bed, Kitchen

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Kitchen

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Mobility Accessible, Kitchenette

Executive Room, 1 King Bed, Mobility Accessible, Kitchenette

Executive Room, 1 King Bed, Mobility Accessible, Kitchenette

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Mobility Accessible

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Roll-in Shower

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, Kitchenette

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Double Room, Kitchenette

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

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Exterior
Quality Inn & Suites Gatineau
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  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,004 reviews
The price is AU$147
includes taxes & fees
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About the area

Gatineau

Located in Gatineau (Hull), Hôtel Chateauneuf Gatineau—Ottawa is within a 5-minute drive of Canadian Museum of History and Rideau Canal. .This hotel is 1.4 mi (2.2 km) from Supreme Court of Canada and 1.5 mi (2.4 km) from Canadian War Museum.

What's nearby

  • Canadian War Museum - 13 min walk - 1.1 km
  • Canadian Museum of History - 17 min walk - 1.4 km
  • Parliament Hill - 6 min drive - 2.6 km
  • Casino du Lac Leamy - 6 min drive - 3.3 km
  • Byward Market Square - 6 min drive - 3.3 km

Getting around

  • Pimisi Station - 3 min drive
  • Ottawa Station - 18 min drive
  • Ottawa International Airport (YOW) - 22 min drive

Restaurants

  • ‪Cafe Cloud Forest - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Soif Bar à vin - ‬5 min walk
  • ‪Piz'za-za - ‬8 min walk
  • ‪Astoria Bistro Botanique - ‬5 min walk

About this property

Hôtel Chateauneuf Gatineau—Ottawa

Riverfront hotel with a 24-hour fitness center and a 24-hour business center
Hôtel Chateauneuf Gatineau—Ottawa offers 225 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Gatineau hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 225 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a banquet hall, and a vending machine.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. This hotel has 11 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (CAD 18 per night)
  • Limited on-site parking

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (150 centimetre wide door)
  • Roll-in shower (100 centimetre wide)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 14 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 18.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 531963, 2025-11-30

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Gatineau-Ottawa
Crowne Plaza Hotel Gatineau-Ottawa
Crowne Plaza Gatineau-Ottawa Quebec
Gatineau Holiday Inn
Holiday Inn Gatineau
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Crowne Plaza Gatineau-Ottawa Hotel
Crowne Plaza Gatineau Ottawa
Plaza De La Chaudiere Gatineau
Hotel Plaza de la Chaudiere Hotel
Hotel Plaza de la Chaudiere Gatineau
Crowne Plaza Gatineau Ottawa an IHG Hotel
Hotel Plaza de la Chaudiere Hotel Gatineau

Reviews

Hôtel Chateauneuf Gatineau—Ottawa Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 381 out of 1017 reviews
Rating 8 - Good. 276 out of 1017 reviews
Rating 6 - Okay. 181 out of 1017 reviews
Rating 4 - Poor. 99 out of 1017 reviews
Rating 2 - Terrible. 80 out of 1017 reviews

Reviews

8/10 Good

Nora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food is ok and service is excellent
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn

Disliked: Staff & service
The staff were unpleasant and unhelpful. The maid came into the room 30 min before checkout (10:30am) and did not announce herself. Will not stay here ever again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Moses

Liked: Property conditions & facilities
Very good
Stayed 1 night in Aug 2025

2/10 Terrible

Jessy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Clim, no pool, no fan… I Will never return to this place
Stayed 2 nights in Aug 2025

6/10 Okay

Sherif

Travelled with family
Liked: Staff & service, property conditions & facilities
Noisy air conditioning, was not very effective
Stayed 1 night in Aug 2025

8/10 Good

Glen

Stayed 1 night in Aug 2025

8/10 Good

Nimali

Stayed 1 night in Aug 2025

4/10 Poor

Annie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upgrade the furniture, air conditioning needs to be fixed. Plus the constant flushing of water from next room.
Stayed 1 night in Aug 2025

10/10 Excellent

Donghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Washroom works well. Room is large to stay.
Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
No name on building. No ice machines . All pop machines out of order
Stayed 1 night in Aug 2025

6/10 Okay

Joshua, Whapmagoostui

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Tina, Ottawa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No towels in room on arrival. Didn't notice until after showering. Very humid and sticky in the room... No control of thermostat. Staff were friendly but housekeeping kept knocking on the door with the do not disturb sign on will before checkout.
Stayed 1 night in Jul 2025

10/10 Excellent

STANLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. Was very clean and tidy. Well assisted in the best possible manner at the reception. It was value for money as well. Would love to stay here when visiting Ottawa again.
Stayed 1 night in Aug 2025

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Ok
Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Stayed 2 nights in Jul 2025

2/10 Terrible

Sharon

Stayed 2 nights in Aug 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
All was good just the surprised charge they added and we had to wait 5/days for refund
Stayed 1 night in Aug 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quiet and very comfortable room
Stayed 1 night in Aug 2025

4/10 Poor

Hayden

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
When we arrived at the hotel we told staff that one person had a phobia of elevators and they would like to take the stairs, staff wouldn’t let this member of our party take the stairs. On our 3rd day at the hotel our door was left open by hotel staff who had been in there replacing the towels. On the fourth day of our stay our room was not cleaned by staff, towels and toiletries were not replaced.
Stayed 4 nights in Jul 2025

8/10 Good

Laszlo

Stayed 1 night in Aug 2025

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

8 day stay price okay remainder not great.

Honestly, price was the only positive. Staying 8 days as adult child moving to Ottawa so we were out of hotel most of the time. Ad mentionned King bed and double sofa bed. When went to see staff they said hotel only has single sofa bed. Had to sleep 3 in King and one in single sofa bed. Need to request room cleaning. One of the days only main room cleaned, washroom not cleaned. 4 adults so garbage needs to be cleaned out. Also, only 1 channel available on TV. Thought it was an issue with remote but then staff told us there was a dispute with Videotron so all room only have 1 channel available (French). I speak French and we were out all day so not so much of an issue but hotel should advise. Individual rooms air conditioning unit only goes on and off and hotel regulates air conditioning - temperature was okay not great. On the positive side when towels etc were requested to the room as room not cleaned they were brought up quickly.
Stayed 8 nights in Jul 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious. It was great to have a door separating the "coffee", prep after shower area from the sleeping area.
Stayed 1 night in Aug 2025

10/10 Excellent

Louie

Stayed 6 nights in Jul 2025

4/10 Poor

Faron, Burlington

Liked: Cleanliness, staff & service
Nice staff and close to Ottawa. Older hotel without a lot of amenities.
Stayed 1 night in Aug 2025