6/10 Okay
Sophia
Travelled with family
15 Aug 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place has been recently remodled so the room looks great when you first walk in. As others mentioned before, the cleaning service here isnt great. After the room service came in there were still trash laying on the floor. The room is musky and nothing dries so other guests hang clothes on the railing outside of the room. I wish there were better places to hang clothes to dry than outside of the room. We stayed 5 nights, and on one of the nights the music at the pool was so insanely loud. The rooms surround the pool so every room as a view of the pool. We could hear every word of the music in our rooms with the door closed. I called the front desk and while on the phone the staff told me at 10:30 the music is turned down to a lower volume and will be turned off at 11pm. I had a early morning but had to just wait in bed in the dark for the music to turn off, which it did not. I called the front desk again at 11:05PM asking why its not off. She had clearly forgotten and asked if the music is bothering me. It obviously is bothering me, why would I call a second time. She said she would go turn it off now but we had no issues with the music on any of the other nights. The music was clearly too loud that night and should have been dealt with the first time I called and shouldn't have had to remind them to turn it off at 11PM when its their policy to turn off the music. I'm also suspecting we were the only guests at the property that a night.
Sophia
Stayed 5 nights in Aug 2025
