Time to get… 🎶 Knee deep in the water somewhere! 🎶 on island time! Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 12 out of 35 reviews
10 - Excellent
12
Rating 8 - Good. 14 out of 35 reviews
8 - Good
14
Rating 6 - Okay. 8 out of 35 reviews
6 - Okay
8
Rating 4 - Poor. 1 out of 35 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 35 reviews
2 - Terrible
0
9.0/10
Cleanliness
Reviews
10/10 Excellent
Jim K.
29 Oct 2025
Liked: Cleanliness
Jim K.
Stayed 11 nights in Sep 2025
10/10 Excellent
Elizabeth R.
12 Oct 2025
Liked: Cleanliness
The unit is lovely with gorgeous views of both the beach and pools. The complex has plenty of amenities for everyone without leaving if you didn’t want to. Poole was easy to work with and unit was reasonably priced.
Elizabeth R.
Stayed 3 nights in Oct 2025
10/10 Excellent
Morgan H.
31 Aug 2025
Liked: Cleanliness
Morgan H.
Stayed 4 nights in Aug 2025
10/10 Excellent
Katlyn J.
21 Aug 2025
Liked: Cleanliness
Extremely nice and clean with beautiful view
Katlyn J.
Stayed 5 nights in Aug 2025
8/10 Good
Priscilla P.
25 July 2025
Liked: Cleanliness
The condo was clean and mostly as described, except the bed in the master is a full size - not a queen or a king … a full. The other bedroom is a full size bed also. So, the condo has two full beds and two twin beds. Other than that, it was a little dated, but everything was in working order.You have to drive 20 minutes from the condo to get the keys at check in, and drop them back off at check out. That was super inconvenient after traveling all day, but the staff was nice and quickly got us checked in. Seems like a code lock would be a better option for guests.I would not stay here again without an option for a larger bed than a full size, and having to drive 20 minutes to check in.
Priscilla P.
Stayed 5 nights in Jul 2025
8/10 Good
James L.
22 July 2025
Liked: Cleanliness
James L.
Stayed 2 nights in Jun 2025
6/10 Okay
Jamie R.
29 Apr 2025
Liked: Cleanliness
When we checked in the room was not clean.
When we got to the room it was not clean. It completely threw off our plans for the night. We had to leave the condo and find something to do. We had to cancel our plans for the evening because we did not have time to get ready.
Jamie R.
Stayed 4 nights in Apr 2025
6/10 Okay
Blair G.
5 Nov 2024
Blair G.
Stayed 4 nights in Oct 2024
4/10 Poor
Heather S.
11 Oct 2024
Liked: Cleanliness
Lots need fixing
Looks great but dryer takes
Heather S.
Stayed 4 nights in Oct 2024
8/10 Good
Megan B.
18 Aug 2024
Liked: Cleanliness
Orange Beach
We had a great time.. the condo was very clean and exactly what we wanted. The beds were not a standard queen bed, more closer to a full size bed but we made it work for the time we was there.. we would definitely stay here again..
Megan B.
Stayed 6 nights in Aug 2024
8/10 Good
Becky A.
11 July 2024
Liked: Cleanliness
Just like it’s listed!
Big picture: This CLEAN, beautiful condo with stunning view is just like it looks & is described! The white sandy beach was wonderful for walking! Reading reviews ahead of time helped us have realistic expectations.
Details: Check-in is inconvenient b/c of having to pick up & drop off keys 20 min away (longer if traffic bad), but Poole & Assoc were easy to work with! I saw on review ice maker was broken, but freezer had ice trays - not a big deal. I read that there is a lot of pool noise since unit is straight up from pool (12 floors); it WAS noisy, but I could still hear the waves. And location also meant conveniently straight off elevator. Water pressure wasn’t great, but it usually isn’t when there are multiple residences in same building. Mattresses are firm. (I loved it, husband did not.Young adult kids didn’t care.) We bring our own pillows. Kitchen had plenty of dishes & cookware. (Oven browns faster on bottom of bread than top.) No liquid measuring cup. One review said not enough glasses or cups (?) but there is plenty of everything now.
Unit has variety of games & books; lobby has more books & puzzles.
Phoenix VII has 4 elevators (all in 1 spot), usually not long wait. Common check-in time they’re all BUSY with a bit of a wait, but people were thoughtful of each other so no big deal.
We LOVED staying here! I understand why owners don’t supply beach chairs & umbrellas, but that’s only amenity we missed here that we often find elsewhere. GREAT STAY!!
Becky A.
Stayed 3 nights in Jul 2024
6/10 Okay
Melissa F.
30 May 2024
Great Location, Needs Updating
The complex itself is great and is one that my family has stayed at multiple times over the years. This unit has potential to be great, but needs some updating. The unit does not have a code to get into, so you have to pick up a physical key from the property manager's office which is a couple miles from the unit itself. There were 2 keys, but 6 people sharing the unit so a keypad would have been much easier for the group. There were also several small things that needed to be fixed - the worst was the faucet in the bathtub that almost came off the wall when turning the shower on. Ultimately, it was an okay unit, but some simple upgrades would go a long way here.
Melissa F.
Stayed 3 nights in May 2024
6/10 Okay
Verified traveller
29 May 2024
Liked: Cleanliness
Family vacation
This was our second time at Orange Beach and it was a little disappointing from last year. The condo was roomy and clean. However the ice maker didn't work at all so we ended up having to buy like 5 bags of ice for the week. The check in/check out process was a headache. Even though our condo was in Orange Beach, we had to drive to gulf shores to check in & get the keys. Once we arrived at the condo to get a parking tag, we were told that we had to pay for it which was never mentioned prior to booking. When it was time to check out, we had to take the keys back to the office in gulf shores. Also, wherever we have stayed on vacation, most of the grills are gas but not here. So we had to go out & get charcoal for the dinner that we were grilling. Vacation is about relaxing not having to run here or there for keys, ice, or charcoal & paying to park where you stay.
Verified traveller
Stayed 5 nights in May 2024
8/10 Good
Ben A.
29 Sept 2023
Liked: Cleanliness
Great place to stay - Check-in/out procedures are a hassle
We had a great time staying here. Everything was clean, well kept, and the room was conveniently located. The only thing that keeps this from being a 5 star stay is having to pay for parking once we got there instead of including it in the rate. We had to pay for 2 vehicles which cost about $100 extra when you get there. The other issue is the booking and check-in/out procedures. You get a string of emails from Poole (the agent) asking for photo id, download an app to upload your id, agreeing to extra terms apart from VRBO, etc. It felt really intrusive and overboard. The other thing that was bothersome was having to go to the agent's office that was 9 miles away from Phoenix VII to pick up and drop off keys. Other than that, we really enjoyed our stay.
Ben A.
Stayed 4 nights in Sep 2023
8/10 Good
Tatyana T.
13 July 2023
Liked: Cleanliness
Go "smart"!
First thing to surprise me was to go to the traffic street to pickup a key for the property. For so many years of renting we were just receiving a code to open the door. to go straight to the property we could safe 1 hour that we spent in traffic. No coffeemakers were working and never replaced, (i did call to the management) no teapot provided. overall it was a good property and we go every year, sometimes twice during summer and MAY rent from you again. By the way, to go to drop a key at 4 am (when we were leaving) was also not very convenient.
Tatyana T.
Stayed 7 nights in Jul 2023
6/10 Okay
Lynne S.
2 June 2023
Liked: Cleanliness
Good, but…
My only complaint is the fact that you have to pick up and return the condo key in Gulf Shores instead of at the property. I don’t remember this being clearly stated until after I had booked. Seems like a coded lock would fix this. Also, other family members who were there with us in other condos had parking passes that were included with their condo--this one does not.
Lynne S.
Stayed 7 nights in May 2023
10/10 Excellent
Doris D., Paris
2 Aug 2022
Liked: Cleanliness
The place was beautiful easy excess to every where ! Would love to rent again next year
Very easy to rent
Doris D.
Stayed 5 nights in Jul 2022
8/10 Good
Debbie B.
20 June 2022
Liked: Cleanliness
Location and views!
I loved the location, the decor and the balcony views. Beds weren’t comfortable though, and there was no glassware. Just a few coffee mugs and plastic cups. Overall we had a fantastic vacation!
Debbie B.
Stayed 5 nights in Jun 2022
6/10 Okay
Byron G.
1 Apr 2022
Workation
This was not one of the better phoenix properties I’ve rented compared to the past. Bedding was not good at all.
Byron G.
Stayed 3 nights in Mar 2022
8/10 Good
Sara S.
27 Mar 2022
Enjoyed our stay and the view was beautiful. Wish the beds had been more comfortable.
All in all, it was a good experience
Sara S.
Stayed 4 nights in Mar 2022
8/10 Good
Melissa B.
26 Oct 2021
Liked: Cleanliness
Girls Trip
Nice space, large bedrooms, wonderful view and amenities. Mattresses were a bit squeaky but that was the only issue we had. Easy access to the beach and the indoor and outdoor pools were very nice. Facility was well maintained and parking was easy, but we had to pay for a parking pass when we got there. Could have been a bit cleaner as we had to sweep the floors that had sand, but it is the beach and this is somewhat expected I guess.
Melissa B.
Stayed 6 nights in Oct 2021
10/10 Excellent
Ashley D.
25 Sept 2021
Liked: Cleanliness
Perfect for families
This was the perfect layout for our family. The kids had their own room separate from the main living area. We loved the pools and very short walk across the bridge to the ocean. Convenient to all orange beach activities and gulf shores
Ashley D.
Stayed 3 nights in Sep 2021
10/10 Excellent
Tina W., Lafayette
6 Sept 2021
Liked: Cleanliness
Very nice property.
Excellent stay
Tina W.
Stayed 3 nights in Sep 2021
10/10 Excellent
Kelley A., Aurora, CO
5 Aug 2021
Liked: Cleanliness
Excellent Stay for a Work Conference
Three co-workers and I shared this condo as we attended a conference at Perdido Beach Resort. The location was fantastic and the condo was exactly as pictured.
Kelley A.
Stayed 2 nights in Aug 2021
6/10 Okay
Kristin M.
23 July 2021
Better Properties in Price Range
Property was just okay. We’ve stayed in a Phoenix unit multiple times in the past with all better experiences in same price range.
Pros:
- Views were great
- Housekeeping was clean
- Property Mgmt Group was responsive
Cons:
- master mattress terrible. No thicker than a crib mattress.
- shower curtains full of mildew (they replaced)
- master bedding had blood stains. Backup bedding in closet had stains too (they did not replace)
- master shower caulking full of mold
- Had to drive to Gulf Shores to get and drop off the key.