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Clean room, excellent friendly staff lovely food

I was initially allocated a single room, as requested. However upon arrival the room was not as expected. There was no storage other than a single wardrobe and coathangers. No drawer space. I also had no bedside table or access to a light when in bed. I had to have my phone in bed and hope i could find it for a light if i needed the bathroom. The room had a double bed and NO storage.I was moved to a larger room when i raised my issues living out of a suitcase for 7 days which was totally unacceptable. Lifting a case weighing around 15kg onto a bed everytime i needed access to my luggage. One receptionist didnt see what was wrong. The room i was moved to was bigger but still there were issues. The shower (wet room) had very little incline, hence the water would lay on the bathroom floor, even after using your feet to guide it to the drain, i would have to put shoes on after a ahower to return to the bathroom. There was a sofa outside my room which on a few occasions guests would gather and chat well past midnight causing me to lay awake. The rooms are very dated and i had to ask for both toiletries and toilet tissue. Myroom was not cleaned a number of times, my bin not being emptied on one. I chose to stay in the Riverside Boutique Hotel as I had family staying close by and the location was great, however i can not recommend this hotel to anyone. Thankfully I was bed and breakfast only so was selective what i ate in the morning as the cooked food was not appetising.

very good hotel best service i will back again

The location at the edge of Bansko is nice and quiet with nature all around. The only down side is that the walls have no soundproofing so you can hear your neighbours conversations quite clearly.

Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased.

Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra.