2/10 Terrible
Hannah
Travelled with partner
28 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This could be an amazing spot if the company took time to update the interior and find a better cleaning team, as it is right next to beach entry and shops. When we arrived no staff told us the reality of the situation, we had to find out from a disgruntled guest that it had flooded the day before and there was no hot water. When we did ask the staff they said it would be fixed that night or next morning at the latest. So we stayed thinking it might not smell good or be cleaned properly, but it is right next to the beach. The floor in our room was dirty, there were questionable stains on the walls of the bathroom, and pubes in the bathtub. Our “balcony” was a not so private entrance to the pool/bar which meant we couldn’t ever open our curtains and could hear everyone at the pool/bar. Finally the next morning there was still no hot water, and after asking what our options were they told us we could get the remainder of our trip refunded if we left immediately. They would not refund us the night we stayed, even though we only stayed because they said it would be fixed. Leaving immediately meant by 11am, most other hotels don’t allow check in until around 3pm. So we were stuck with all our things in our car until 3pm and basically lost a day of our trip dealing with cancelling and finding a new place. Just felt predatory and we would never go back.
Hannah
Stayed 4 nights in Sep 2025
