10/10 Excellent
Verified traveller
9 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveller
Stayed 1 night in Apr 2025
The ONE Hotel Astana
4.0 star property
Photo gallery for The ONE Hotel Astana
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Gym
Explore the area
Qadyrghali Zhalayyri Street 8, Astana, 010000
- Bayterek TowerPlace, Bayterek Tower2 min drive
- Embassy of the United States, AstanaPlace, Embassy of the United States, Astana4 min drive
- Palace of Peace and ReconciliationPlace, Palace of Peace and Reconciliation4 min drive
- Astana (NQZ-Nursultan Nazarbayev Intl.)Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)19 min drive
Room options
View all photos for Standard Twin Room
Standard Twin Room
- City view
- 37 sq m
- Sleeps 2
- 2 Single Beds
View all photos for Standard Double Room
Standard Double Room
- City view
- 37 sq m
- Sleeps 2
- 1 King Bed
View all photos for Suite
Suite
- City view
- 65 sq m
- Sleeps 3
- 1 King Bed
View all photos for Presidential Suite
Presidential Suite
- City view
- 210 sq m
- Sleeps 4
- 2 King Beds
View all photos for Standard Single Room
Standard Single Room
- City view
- 25 sq m
- Sleeps 1
- 1 Large Single Bed
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About the area
Astana
A stay at The ONE Hotel Astana places you in the heart of Astana, within a 5-minute drive of House of Ministries and Schoolchildren's Palace. .This spa hotel is 1.5 mi (2.4 km) from Otan Korgaushylar Monument and 1.5 mi (2.4 km) from Supreme Court of the Republic of Kazakhstan.
What's nearby
- Singing Fountain - 2 min drive - 2.0 km
- Bayterek Tower - 2 min drive - 2.3 km
- Kazakhstan Central Concert Hall - 3 min drive - 2.7 km
- Embassy of the United States, Astana - 4 min drive - 3.1 km
- Palace of Peace and Reconciliation - 4 min drive - 3.1 km
Getting around
- Astana Railway Station - 22 min drive
- Astana (NQZ-Nursultan Nazarbayev Intl.) - 36 min drive
Restaurants
- Sandyq - 2 min drive
- Line Brew - 3 min walk
- Hardee's - 18 min walk
- Royalty Cafe 2018 - 14 min walk
- Coffee Boom - 3 min drive
About this property
The ONE Hotel Astana
The ONE Hotel Astana offers 44 air-conditioned accommodations with free minibar items and minibars. Plasma televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and free minibar items. Plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a health club, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The ONE Hotel Astana has a restaurant on site.
24-hour room service is available.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- 24-hour return airport shuttle (surcharge)
- Free self parking on site
- Limited on-site self parking
Food and drink
- Daily full breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
- A bar/lounge
- A restaurant
Things to do
- Bicycle rentals
- Full-service spa
- Health club
- Playground
- Sauna
- Steam room
Family friendly
- In-room refrigerator
- Laundry facilities
- Playground
- Rollaway/extra bed (surcharge)
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- Business centre
- Meeting room
Outdoors
- Garden
- Terrace
Full-service spa
- Massage
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Wheelchair accessible (may have limitations)
More
- Banquet hall
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Rollaway/extra bed (surcharge)
Bathroom
- Dressing gowns
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Slippers
- Towels provided
Entertainment
- Plasma TV with digital channels
Food and drink
- 24-hour room service
- Free stocked minibar
- Refrigerator
More
- Air conditioning
- Desk
- Iron/ironing board on request
- Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 1:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 6000 per night
Payment types
Important information
Optional extras
- Fee for full breakfast: approximately KZT 5000 for adults and KZT 5000 for children
- Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
- Rollaway bed fee: KZT 6000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
We should mention
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property
Property is also known as
ONE Hotel Astana
The ONE Hotel Astana Nur-Sultan
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ONE Hotel Astana Nur-Sultan
ONE Hotel Astana
ONE Astana Nur-Sultan
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ONE Hotel Astana
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ONE Hotel Astana
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Hotel The ONE Hotel Astana
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The ONE Hotel Astana Hotel Astana
The ONE Hotel Astana Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3 out of 5 reviews
10 - Excellent
3
Rating 8 - Good. 2 out of 5 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 5 reviews
2 - Terrible
0
9.4/10
Cleanliness
8.0/10
Staff & service
6.0/10
Amenities
10/10
Property conditions & facilities
Reviews
10/10 Excellent
Vytautas
5 Feb 2025
Vytautas
Stayed 5 nights in Jan 2025
8/10 Good
Khaled
3 May 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled
Stayed 1 night in Apr 2022
8/10 Good
Noriko
23 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
レストランやバーがあまり満喫出来ない。
受け付けのスタッフは良い。
Noriko
Stayed 3 nights in Sep 2025
10/10 Excellent
ALEXANDR
21 June 2021
ALEXANDR
Stayed 2 nights in Jun 2021