4/10 Poor
Yuki de
Travelled with partner
22 Mar 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced room rate based on poor room condition & cleanliness:
Requested a Non-Smoking room with wooden floors in advance of check in. Upon arrival allocated Room 23 - double room. Upon looking at pictures of Double Rooms on websites, we were allocated the smallest double room. The room is not at all as depicted in the pictures - current condition of the room is poor. Room walls are smudged, dirty and have quite a few patches paint chips. Bedside lamp cracked.
Bed is very squeaky - squeaky with every movement made.
Our bathroom was not any of the pictures advertised - it wasn't as immaculate as any of the bathrooms in the pictures and was much smaller.
Room and bathroom not professionally cleaned - dusty furnishings and floor skirtings; drawers in bedroom need a clean; dirty bathroom cabinet; dirt in bathroom floor corners; bathroom basin cup and soap holders dirty; shower door needs proper cleaning. No toilet roll holder and plug in hand basin doesn't stay shut.
No sound proofing - hear all movements of people in other rooms, including singing in shower and frolicking.
Strong, unpleasant smell lingering in room - unsure if from strong cleaning chemicals used or lingering smell from old cigarette smoke.
Shower drain blocked - overflowing so had to cut shower short. All matter of debri was coming up thru the drain.
Pictures taken to back what has been stated.
Yuki de
Stayed 2 nights in Mar 2025