We started our trip with the pool area. The hot tub was out of order and brown. The bathrooms were all out of toilet paper, paper towels and soap. When we finally got into our room, the bathroom smelled so bad, like someone just finished using it. There was also brown staining on the walls around the toilet. The worst part of our trip was the people above us. From 4 pm to 9 pm, it sounded like there was a basketball game above us with constant banging and smashing on the ground. We called down to the main desk and she said there was nothing they could do about it since quiet time did not start until 10 pm. We had a 4 year old trying to sleep at 7:30 and said he could not sleep from all the banging from the floor above. I called back again and asked if there was anything they could do, and the manager stated she could make a courtesy call, but not ask them to stop since it was their "policy". this happened two nights in a row, so bad that we left and will never come back to this facility. Also, there was a dog in the room next door who would bark at the dog across the hall which would happen from time to time also. This was unfortunate since we previously stayed here and enjoyed ourselves.