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The room was ok. The sheets were clean but blankets and bedspreads had old cigarettes holes. The bath towels were new. The public areas were sad and worn. I got locked out of my room in the morning and there was no one around to help me.
Verified traveller
Stayed 1 night in Oct 2023
2/10 Terrible
Kent
Travelled with partner
17 Sept 2023
Disliked: Staff & service, amenities
We were not allowed to stay. The manager would not honor my expedia reservation ( I showed him the your confirmation) saying you listed the wrong price. When I said this seemed like a bait & switch the manager freaked out and would not allow us to stay even when I said I would pay the higher price. To his credit he did call the other motel in town and found a room.
They did not honor the reservation price and charged about $30 more- wasn’t a resort fee or tax or anything like that just a base rate change as the hotels.com price was “too low” according to the manager. Hotel made a photocopy of my credit card and security code which I demanded the photocopy of my card back as that’s not legal for them to keep. I travel a lot in small towns and I’ve never had this problem. The room was decently clean but we had to get new sheets due to an unusual stain. Housekeepers were very friendly but management has some room for improvement. Had we not been traveling through and checking in late in the evening to sleep and drive on, we would have gone elsewhere after the price change.