Several room locations at this hotel are quite noisy until around 2:00 AM. While I understand this isn’t entirely the hotel’s fault (as the noise comes from nearby properties and the busy street), I do think the hotel should be more transparent with guests about which rooms are prone to noise and offer quieter alternatives when available.
In my experience, we had to move rooms twice. Our first room faced a neighboring property that hosted loud parties all night. The hotel responded by moving us and offering a credit, which I appreciated. However, the second room faced a busy street and the town center—also very noisy. It wasn’t until the third room that we were finally able to get a restful night.
What was frustrating is that the hotel staff seemed well aware of the noise issues in both previous locations. It begs the question: if I’d already lost a full night of sleep, why place me in another known noisy spot?
While I appreciated the staff’s efforts to eventually make things right, I believe this situation could have been avoided with better upfront communication and room assignment. Guests deserve a heads-up if certain rooms are known to be problematic, especially when it’s a recurring issue. My hope is that other guests will read this post and discuss room location before having a night without sleep. I would also like if the resort takes a more proactive role in addressing this problem starting with transparency.