The Magnum Hotel Sunderland, Sure Hotel Collection by BW

3.0 star property

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

Desk, blackout curtains, iron/ironing board, WiFi

Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About the area

Sunderland

With a stay at The Magnum Hotel Sunderland, Sure Hotel Collection by BW, you'll be centrally located in Sunderland, within a 15-minute drive of Quayside and Stadium of Light. .This hotel is 11.4 mi (18.4 km) from St. James' Park and 3.2 mi (5.2 km) from University of Sunderland.

What's nearby

  • Herrington Country Park - 4 min drive - 6.5 km
  • North East Aircraft Museum - 4 min drive - 5.6 km
  • Boldon Business Park - 5 min drive - 6.9 km
  • University of Sunderland - 5 min drive - 3.3 km
  • Stadium of Light - 6 min drive - 3.3 km

Getting around

  • St. Peter's Station - 5 min drive
  • Pallion Station - 18 min walk
  • Newcastle Intl. Airport (NCL) - 32 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Costa Coffee - ‬7 min walk
  • ‪Greggs - ‬5 min drive
  • ‪Subway - ‬5 min drive
  • ‪Greggs - ‬6 min walk

About this property

The Magnum Hotel Sunderland, Sure Hotel Collection by BW

Hotel in Sunderland with a 24-hour front desk
The Magnum Hotel Sunderland, Sure Hotel Collection by BW offers 63 accommodations with hair dryers and blackout drapes/curtains. Satellite television is provided.

Bathrooms include shower/tub combinations. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 63 guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (GBP 5 per day)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 7 for adults and GBP 4 for children

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children
  • Fee for in-room wireless internet: GBP 0.00 per stay (rates may vary)
  • Uncovered self parking fee: GBP 5 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 10
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Sunderland Hotel
Comfort Inn Sunderland
Magnum Hotel Sunderland
The Magnum Hotel Sunderland, Sure Hotel Collection by BW Hotel

Reviews

The Magnum Hotel Sunderland, Sure Hotel Collection by BW Reviews

8.2

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 176 out of 389 reviews
Rating 8 - Good. 130 out of 389 reviews
Rating 6 - Okay. 38 out of 389 reviews
Rating 4 - Poor. 22 out of 389 reviews
Rating 2 - Terrible. 23 out of 389 reviews

Reviews

2/10 Terrible

Les

Stayed 3 nights in Sep 2025

8/10 Good

Hany

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness
Ok
Stayed 2 nights in Aug 2025

6/10 Okay

Tracy

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated, you definitely get what you pay for here. Rooms clean and comfortable enough, staff good at check in, very rude at breakfast, we didn’t bother staying for breakfast in the end we walked to the retail park and ate there. Sign on reception said 20 minute walk to Stadium of Light but it’s definitely 30-40 minutes. Would I return, no not really.
Stayed 1 night in Aug 2025

8/10 Good

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Football

Nice comfortable hotel but a little way out of the town centre. Clean and tidy though, comfy bed and good shower
Stayed 1 night in Aug 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Will return

Nice comfortable stay, helpful staff
Stayed 2 nights in Aug 2025

6/10 Okay

David

Stayed 2 nights in Aug 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were efficient, welcoming and happy to help. We wanted a cheap & functional room and that’s what we got with a bonus of a fan. The parking was fantastic value - £5 for 24hrs and an easy walk to The Stadium of Light mainly along a pedestrian route. Definitely great value and superb staff.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Fairly standard hotel. Room was okay no more than that, very bland. Shower/bath nozzle to switch from to the other was broken.
Stayed 2 nights in Aug 2025

8/10 Good

Michael J

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor all round.

Very tired. Stained walls and carpet. Executive room !!
Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Stayed 8 nights in Aug 2025

4/10 Poor

Rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Hotel stay 1 night

Room was dirty and very hot . I had pre booked a cot no cot in room so had to got to reception. No milk sugar one cup and spoon for a hot drink when there should be two. Paid for cooked breakfast to find out it's only continent breakfast reception staff was helpful. Would i stay again no not for me over priced and not what i was looking for in my stay
Stayed 1 night in Aug 2025

8/10 Good

Ifeakachukwu

Stayed 1 night in Aug 2025

8/10 Good

Raymond

Liked: Staff & service
The Staff were very Friendly and helpful. Only down full was a derelict night club next door with youths climbing on the roof.
Stayed 3 nights in Jul 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely room, comfy bed and facilities available. staff were very friendly and helpful, so close to the retail park and easy 3-4 minute walk to the bus stop to get into the city centre.we will be back.
Stayed 2 nights in Jul 2025

2/10 Terrible

John

Business traveller
Disliked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Hayley

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Magnum Hotel Sunderland is a little
Stayed 3 nights in Jun 2025

6/10 Okay

Bahram

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hottle Review – Stayed with Family (2 Adults, 2 Children) ⭐️⭐️⭐️ (3 out of 5) We stayed here as a family (2 adults and 2 children). The room was simple but neat and spacious enough for our needs. Cleanliness was good, and the location is convenient. Parking was reasonably priced at £5 per night, with occasional discounts available. The overall price was fair compared to similar accommodations — we paid around £90 for one night. Most of the staff were friendly, especially one lovely lady working the Sunday morning shift on June 22nd. I regret not getting her name, but I want to thank her and hope the hotel management appreciates her excellent service. Breakfast wasn't a buffet and had limited options, but given the price, it was acceptable and we were satisfied. There are a few downsides to be aware of: No lift No gym No air conditioning. This could be an issue in warm weather — the room only had a fan, which didn’t work well when temperatures rose. In summary: Room: Simple, clean, and spacious Cleanliness: Good Location: Convenient Price: Fair Staff: Mixed — some average, one exceptional Breakfast: Limited, but acceptable Facilities: Lacking A/C, lift, and gym Overall, a decent stay. I’d rate it 3 out of 5.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has recently been changed over from a migrant hotel back to a functional hotel. However very little has been done to bring it back to a functional accommodation. I would not take a UV light to either carpets or beds. It is clear the place needs a full refurb. When you arrive the first thing you notice is the derelict pub next to the entrance. The receptionist who would prefer to be somewhere else and has an attitude akin to the tired and unwelcoming property. The rooms are dirty, we did not take our shoes off in the room, as the carpet was covered in stains. The saving grace was the cold ridden receptionist in the morning who went out of her way to make breakfast pleasant. Will never stay again!
Stayed 1 night in Jun 2025

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

kripacharya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the staff quite supportive. I made a mistake for parking and staff went totally out of the way to support me.
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Stayed 2 nights in Jun 2025

8/10 Good

Sharron

Travelled with family
Liked: Cleanliness
I was a bit dubious at 1st, we had the breakfast but it seems the do each individual person at a time on the 1st day, but the 2nd day the had some warmers, its was nice. Rooms were tidy and clean. Looks like an old premier inn taken over by best west. I over heard some say they only had it couple of months. Will stay again.
Stayed 2 nights in May 2025