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Mercure Nelspruit Hotel

3.0 star property

Photo gallery for Mercure Nelspruit Hotel

Outdoor pool, pool umbrellas, pool loungers
Exterior
Terrace/patio
Lobby lounge
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Kitchen

Explore the area

View map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
  • Place, Ilanga Mall
    ‪2 min walk‬
  • Place, Nelspruit Crossing Mall
    ‪17 min walk‬
  • Place, Busamed Lowveld Private Hospital
    ‪4 min drive‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Terrace/patio
Protea Hotel by Marriott Nelspruit
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 123 reviews
The price is AU$146
includes taxes & fees
22 Nov - 23 Nov
Protea Hotel by Marriott Nelspruit

Mercure Nelspruit Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 317 reviews
Rating 8 - Good. 159 out of 317 reviews
Rating 6 - Okay. 50 out of 317 reviews
Rating 4 - Poor. 20 out of 317 reviews
Rating 2 - Terrible. 14 out of 317 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍
Stayed 4 nights in Aug 2025

2/10 Terrible

MUNYARADZI

Travelled with family
Tv not working Locked out before check out Terrible service
Stayed 3 nights in Jul 2025

10/10 Excellent

Sumit

Stayed 1 night in Jul 2025

2/10 Terrible

Stuart

Stayed 2 nights in Jul 2025

6/10 Okay

TG

Stayed 2 nights in Feb 2025

8/10 Good

Jacob

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MUNYARADZI

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The place is in dire need of a major upgrade. Broken tiles on the steps. Lots of damp on the buildings. Algae in the showers. Broken window blinds. Poor functioning air con I also felt unsafe as there were people playing very loud music in the parking lot and drinking
Stayed 1 night in Dec 2024

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Larry

Stayed 3 nights in Jul 2024

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

AFRICANFLAMBOYANCE

Business traveller
Liked: Room comfort

Standards dropping

I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department
Stayed 4 nights in Jun 2024

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Siphiwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Nelisiwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

dalva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good, but the bedrooms needs renovations

2/10 Terrible

Riette

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Stayed 5 nights in May 2023

8/10 Good

Khulekile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Stayed 2 nights in Dec 2022

8/10 Good

Henry

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

jaime

Travelled with family
Liked: Cleanliness, staff & service
The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.
Stayed 1 night in Jul 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Lana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location

My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Stayed 3 nights in Apr 2022

8/10 Good

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.
Stayed 3 nights in Mar 2022

2/10 Terrible

AK

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA
Stayed 1 night in Mar 2022

10/10 Excellent

Mara Alexandra Rego

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Good

Stayed 1 night in Mar 2022