6/10 Okay
Ross
30 Apr 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I liked the how elegant the art decor and furniture is in the building . I also liked the food , it was tasty. What I didn’t like was some of the service I received and the fact there were cobwebs on the ceiling of my bedroom. In regards to the service some of it was poor. I had the receptionist tell me that we could order drinks but the pool , but found out when I hit there that we had to go to the bar to order them. They didn’t help me with my luggage on arrival when I was getting out of the taxi and I had someone say they’ll get there colleague to get me an expresso , but waited 20 minutes and he as to chase them for it and after I asked another member of staff for the expressso I had to wait 12 minutes for it and it was dead so that was very disappointing. They gave to me on the house which was good though to apologise. I ordered room service and one of my requests was a glass of champagne and they gave me rosé champagne instead. The meal in the oak room restaurant was delicious and I had very good service. Breakfast was very tasty too and the service was excellent. Overall I’m pleased I went , but there were many let downs unfortunately. Hopefully they will read this and work on improving their service skills and cleaning routines. The staff were very polite though.
Ross
Stayed 1 night in Apr 2025
