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Hotel HD Natales

3.0 star property

Photo gallery for Hotel HD Natales

Front of property – evening/night
Matrimonial
Front of property – evening/night
Interior detail
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Place, Mirador Cerro Dorotea
    ‪6 min drive‬
  • Place, Costanera
    ‪6 min drive‬
  • Place, Cueva del Milodon
    ‪7 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪7 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

  • Sea view
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Doble V. Campo

Doble V. Campo

Doble V. Campo

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Doble vista mar

Doble vista mar

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Matrimonial

A hotel room with a large bed, a bedside table, a nightstand, a window with a view of the outdoors, and a chair.

Matrimonial

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Front of property
Alto Balmaceda Apartamentos
Natales
  • Kitchen
  • Washing machine
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 104 reviews
The price is AU$111
18 May - 19 May
Alto Balmaceda Apartamentos

About the area

Puerto Natales

When you stay at Hotel HD Natales in Natales, you'll be near the airport, within a 5-minute drive of Última Esperanza Fjord and Costanera. .This hotel is 2.7 mi (4.4 km) from Cueva del Milodon and 3 mi (4.8 km) from Mirador Cerro Dorotea.

What's nearby

  • Mirador Cerro Dorotea - 6 min drive - 4.4 km
  • Costanera - 6 min drive - 4.8 km
  • Cueva del Milodon - 7 min drive - 5.1 km
  • Puerto Natales Casino - 8 min drive - 5.8 km
  • Plaza de Armas - 9 min drive - 6.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive

Restaurants

  • ‪El Asador Patagónico - ‬6 min drive
  • ‪Santolla - ‬6 min drive
  • ‪Café Artimaña - ‬6 min drive
  • ‪Baguales Brewery & Restaurant - ‬7 min drive
  • ‪La Terraza - ‬6 min drive

About this property

Hotel HD Natales

Hotel HD Natales offers 41 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 41 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride on the shuttle (surcharge), which operates within 4.5 km.
At Hotel HD Natales, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Planning an event in Natales? This hotel has 108 square feet (10 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is available for a surcharge.
Hotel HD Natales has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Hotel HD Natales Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 16 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent rooms, lobby and restaurant is beautiful. Location is very close to airport. Very nice & friendly staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Sui Wing

Travelled with partner
Liked: Amenities, property conditions & facilities
nice staff
Stayed 3 nights in Feb 2026

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel along with the staff were amazing. Peaceful and quiet. Only 5-8 mins from the city center by car.
Stayed 1 night in Feb 2026

4/10 Poor

Alexis

Liked: Cleanliness, staff & service
Disliked: Amenities
Apesar de o hotel ser muito bonito e ter uma localização excelente, minha experiência no geral acabou deixando a desejar por alguns pontos importantes. O grande destaque, sem dúvida, é a equipe: todos foram extremamente amigáveis, atenciosos e prestativos, sempre com um sorriso no rosto e dispostos a ajudar. Isso faz diferença e merece reconhecimento — o atendimento foi realmente maravilhoso. No entanto, infelizmente a estrutura e alguns serviços essenciais não acompanham. A internet é de péssima qualidade, o que prejudica bastante a estadia, especialmente para quem precisa trabalhar ou simplesmente quer ter uma conexão estável. O café da manhã também é bem fraco e com pouquíssima variedade: basicamente um café fraco, frutas (muitas em conserva e poucas naturais), pães (alguns aparentando já ter alguns dias), queijo, presunto e ovo. Para o padrão esperado, fica muito simples. Além disso, o hotel precisa urgentemente de reforma. Dá para perceber que é uma propriedade antiga, e faltam comodidades básicas — inclusive algo tão essencial quanto ajuste de temperatura no quarto, que simplesmente não existe. Em resumo: lugar bonito, localização ótima e equipe excepcional, mas a experiência não entrega o conforto e os serviços que se espera. Com melhorias na internet, no café da manhã e uma renovação na estrutura, tem tudo para ser excelente — porque o potencial é enorme, e o time humano já é nota 10.
Stayed 2 nights in Feb 2026

2/10 Terrible

ADNAN

Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty and old. Not only the room but entire hotel. Breakfast is decent. Wifi terrible. They use 3 sim cards (each for every floor) and all rooms are using it. Receptionist uses his own cell phone for hotel’s internet needs. All hotels are in the city but this one is 3.5 miles out. One and only good thing for this hotel is the staff. Receptionist, breakfast lady they all excellent people. But they are helpless.
Stayed 2 nights in Feb 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Wonderful breakfast spread. Spacious lounge with sofas as well as tables and a bar. Hotel was about 3 miles outside of town with a view of the bay. Quiet setting. I found this place a few days earlier because my flight out of Antarctica had been changed so I had to stay in Puerto Natales for a few nights. My only complaint is that the internet was spotty; it was better in the lounge area than in the rooms. BUT, for what I paid, this place was awesome.
Stayed 3 nights in Jan 2026

6/10 Okay

shuping

Travelled with partner
Disliked: Property conditions & facilities
Just ok , bath top faucet malfunction but operatable. Hotel manager is knowledgeable Front desk and kitchen staff are very friendly , wish to speak a little bit English
Stayed 4 nights in Jan 2026

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff we re amazing and went out of thier way to please but the faculties are old and tired and out of town which was not clear when booking.
Stayed 4 nights in Jan 2026

8/10 Good

Richard, Wadmalaw Island

Liked: Cleanliness, amenities, property conditions & facilities
Superb service, great food, simple rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ravinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The beds are comfortable. Convenient and adequate breakfast.
Stayed 5 nights in Dec 2025

10/10 Excellent

Shiri

Liked: Cleanliness
Modest hotel but clean, very friendly and in a great location. For the price we paid, we couldn’t ask for more.
Stayed 1 night in Dec 2025

6/10 Okay

Nermin

Stayed 2 nights in Dec 2025

10/10 Excellent

Florina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Tian

Stayed 2 nights in Nov 2025

6/10 Okay

Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024