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The Capitol Hotel Downtown, an Ascend Collection Hotel

3.0 star property

Photo gallery for The Capitol Hotel Downtown, an Ascend Collection Hotel

Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking
Fitness facility
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
711 Union Street, Nashville, TN, 37219
  • Place, Broadway
    ‪6 min walk‬
  • Place, Ryman Auditorium
    ‪8 min walk‬
  • Place, Bridgestone Arena
    ‪8 min walk‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(97 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(95 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Nashville

The Capitol Hotel Downtown, an Ascend Collection Hotel is centrally located in Nashville, a 4-minute walk from Tennessee State Capitol and 9 minutes by foot from Ryman Auditorium. .This hotel is 0.5 mi (0.7 km) from Bridgestone Arena and 0.7 mi (1.2 km) from Country Music Hall of Fame and Museum.

What's nearby

  • Tennessee State Capitol - 3 min walk - 0.3 km
  • Broadway - 6 min walk - 0.6 km
  • Ryman Auditorium - 8 min walk - 0.7 km
  • Bridgestone Arena - 8 min walk - 0.7 km
  • Country Music Hall of Fame and Museum - 13 min walk - 1.1 km

Getting around

  • Nashville Riverfront Station - 14 min walk
  • Nashville International Airport (BNA) - 18 min drive

Restaurants

  • ‪Puckett's Restaurant - ‬5 min walk
  • ‪D’Andrews Bakery & Cafe - ‬4 min walk
  • ‪Skye Lounge - ‬1 min walk
  • ‪Frothy Monkey - ‬4 min walk
  • ‪Drusie & Darr - ‬2 min walk

About this property

The Capitol Hotel Downtown, an Ascend Collection Hotel

The Capitol Hotel Downtown, an Ascend Collection Hotel offers 128 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 128 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and karaoke. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at the restaurant serving the guests of The Capitol Hotel Downtown, an Ascend Collection Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary self-serve breakfast is served daily from 6:00 AM to 11:00 AM.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Limited parking is available onsite.
A complimentary self-serve breakfast is served each morning between 6:00 AM and 11:00 AM.
Craft Bar and Bistro - This lobby lounge serves dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 38.24 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Evening entertainment
  • Games
  • Gym
  • Karaoke
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Covered valet parking fee: USD 38.24 per night (in/out privileges)
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Convention Center Hotel Downtown

Best Western Downtown Convention Center

Best Western Downtown Hotel Nashville

Capitol Hotel Nashville

Capitol Nashville

The Capitol Hotel an Ascend Hotel Collection Member

The Capitol Hotel Downtown, Ascend Hotel Collection Hotel

The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, an Ascend Collection Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 390 out of 1171 reviews
Rating 8 - Good. 353 out of 1171 reviews
Rating 6 - Okay. 228 out of 1171 reviews
Rating 4 - Poor. 111 out of 1171 reviews
Rating 2 - Terrible. 89 out of 1171 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice place, some construction was going on down the hall however. Breakfast was awesome!
Stayed 4 nights in Feb 2026

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice. The room was smaller than we expected, but nice. The folks at the front desk are very nice. The doorman was very polite and helpful. The location is about an 8min. walk From Broadway. Right next to the state Capitol.
Stayed 4 nights in Feb 2026

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and updated. Hotel has a unique layout, as it used to be a motel, I believe, and still has some of those characteristics. It was loud at night due to the concrete walkway right outside our door. Breakfast area has a nice setup with great variety. Parking fees are annoying, but they are everywhere in this part of town. I would stay here again, but my expectations were a bit too high, possibly.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff and great breakfast.
Stayed 2 nights in Feb 2026

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean. Housekeeping staff was very helpful. Breakfast area was clean and the food was great.
Stayed 5 nights in Feb 2026

4/10 Poor

Davy

Liked: Cleanliness, staff & service
Disliked: Amenities
I looked at pictures before booking and when I got there it wasn’t anything unexpected.. first off it like a motel style the rooms are entered from outside.. the room was clean but it was just ok my wife absolutely hated the bed it was uncomfortable. The breakfast was the same everyday.. stopped going after the second morning of my four night stay.. I have to say they have a great staff everyone was great! But i would overall never stay there again..
Stayed 4 nights in Feb 2026

6/10 Okay

QI, Vancouver

Stayed 3 nights in Feb 2026

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities
The staff was amazing!
Stayed 1 night in Feb 2026

8/10 Good

Diane

Liked: Cleanliness
Great location- everything was nearby. Mrs. Gwen is a gem! Not super fancy but a decent breakfast and room.
Stayed 3 nights in Feb 2026

4/10 Poor

james

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
CUSTOMER BEWARE!! I am still trying to receive a refund for overcharged parking. I noticed an excessive charge on my credit card statement and for the last three weeks have made numerous phone calls to both the hotel and PMC parking with no results. I am getting the “run-around.” I have a feeling they do this to all customers, hoping they don’t notice the excessive charge.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2026

2/10 Terrible

Eurie

Disliked: Cleanliness, staff & service, amenities
The staff was rude
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
I stayed in their newest building (Units ending 27 or higher, ex., I was in 428) and it was a really nice space, was clean and modern, bed was comfortable. The included breakfast on the 2nd floor was pretty similar to mid-tier hotel brands, I particularly enjoyed their bacon (not over or undercooked) and it was never close to running out of anything, the breakfast attendant was really on top of it. Front desk was kind during a very stressful time (Winter Storm Fern), valet was responsive. It was a really good experience and I would recommend it to others. Also super convenient to everything downtown, I had pizza at Roberta's a block away and BBQ at Puckett's two blocks away and they were both very good, easy walk to both.
Stayed 3 nights in Jan 2026

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Once I got over that this is a motel with some hotel amenities (valet, bar/restaurant), it was fine. The room looked new and was warm (stayed during ice storm). The staff was really great too. I didn’t love that any time a valet or housekeeping cart rolled by it sounded like a Sherman tank coming through the wall. But for the price it was fine.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean establishment, courteous staff
Stayed 2 nights in Jan 2026

8/10 Good

Aleksandra

Stayed 1 night in Jan 2026

4/10 Poor

Yuriy

Travelled with group
Disliked: Staff & service, amenities
the breakfast was not tasty and did not appear fresh. Watery eggs, old looking fruit. I also was mistaken for a vagrant on my way to check out and was told that I couldn't come into the lobby multiple times before the plain clothes hotel employee realized I was not the person they had issues with the previous night.
Stayed 2 nights in Jan 2026

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities
the room had cockroaches in it and the bathroom door did not close due to a desk being in the way.
Stayed 3 nights in Dec 2025

6/10 Okay

Brandt

Tremendous Street noise
Stayed 1 night in Jan 2026

8/10 Good

Terence

Liked: Cleanliness
Clean
Stayed 2 nights in Jan 2026

10/10 Excellent

CRAIG

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a great stay. The staff was very attentive, and our stay was very enjoyable. 2 thumbs up.
Stayed 1 night in Jan 2026

4/10 Poor

David

Stayed 1 night in Dec 2025

10/10 Excellent

Taylor

Stayed 1 night in Dec 2025

2/10 Terrible

Luke

Poor customer service and untrustworthy! I was lied to and overcharged for parking. I called prior to booking to ask if they charge for parking. I was told they do not charge for parking. So I chose to book here instead of a hotel only 5 miles away where parking is free. Then when I arrived I was told I would be charged an outrageous amount per day for valet parking and that there was no self parking option. They told me to contact the manager by email, but I never received a reply or a resolution. I was forced to pay for parking access for two days, but instead of the amount they told me I would be charged, the actual bill to my credit card was even higher. I will never rebook at a hotel I can't trust with my credit card, and especially not one that lies just to get people to book.
Stayed 2 nights in Dec 2025

6/10 Okay

Richard

Disliked: Staff & service, amenities
This is a no-frills hotel that shows its age. Water pressure was very low, and the plumbing made loud squealing noises during showers. Access to the elevator requires going outside the lobby, which felt inconvenient and somewhat unsafe. The bed frame was very squeaky, and sound traveled easily through the walls due to poor insulation. The restaurant/bar was empty with zero customers.
Stayed 1 night in Jan 2026

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