2/10 Terrible
Alana
12 Nov 2025
Booked a handicap room for my mom as she just had knee surgery. Got there to check in and they gave her a regular room on the second floor with no elevator. They changed the reservation and didn’t tell us. They offered to get her a room at a sister hotel - we had 5 rooms for our group and they wanted to send her to a hotel by herself. The front desk gal wasn’t very accommodating nor did she act like she cared. All 5 rooms had no hot water a certain points. When we went to the front desk to ask about it, the attendant was on the phone with another room and rudely let them know “others are getting ready too so you’ll have to wait for hot water”. There’s no room service unless you’re there for 7 days so don’t expect clean towels unless you go to the front to get them. Rooms are kind of old and need updating but the bed was comfortable. We didn’t try breakfast so no review on that. But overall we were not happy with how our reservation was changed with no warning or with the rude staff.
Alana
Stayed 3 nights in Nov 2025


















