4/10 Poor
Troy
Travelled with family
24 Oct 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The suite was very nice with a few exceptions. We had a coffee maker with no coffeepot, so no coffee first morning. Forgot to tell staff so no coffee second day. Told staff and they brough a different coffee maker for day three. Somehow the phone cable had been unplugged from the mess of wires behind the bedside table, so when I tried to call about the coffee pot there was no phone. Had to go downstairs to request someone come check it. When planning the trip I specifically searched for a place with a hot tub and that is a big reason we booked. Hot tub time was broke (spoke to staff day one and not fixed). Only way to make it work was turn past 30 minutes until the timer stuck- but that meant no timer because it was stuck. Temp was "maybe" 88 or 90 degrees- so not a hot tub at all. No temp adjustment available. Spoke to staff and said they would check to see if it could be adjusted higher but the pool area was "so warm" they didn't think so. Never changed and never contacted by staff. If you are looking for a hot tub this is NOT the place to go. The staff was friendly but not very responsive to requests. Considering the price paid for a 3-day stay in a suite we will not stay again.
Troy
Stayed 3 nights in Oct 2025