2/10 Terrible
Ashley
Travelled with family, Travelled with family and small children
9 Feb 2025
Disliked: Cleanliness, staff & service, amenities
I had pre booked through Expedia; the staff onsite and the GM over the phone could not locate our booking. The GM stated she "saw it on their Expedia portal, but it blocked her". After forty minutes of hassle to just get a room, we were told they would match the Expedia pricing and the same room style, which was necessary as we had 3 adults and 3 children. We got into the same style room, but the next morning when still trying to work with staff to find my booking, they said they couldn't match my price, "but got close". They also attempted to charge $8 per day for parking and stated that the complimentary breakfast and coffee should "make up for the different". They still did not contact Expedia to tell them the issue to ensure I am not charged twice, as they said they would during the check in debacle. There is a bar behind the check in desk and upon walking in, there was 12 highly intoxicated and boisterous, obnoxiously vulgar people that staff could not get control of. The people in rooms can be heard all the way down the hallways and the guests next to us were extremely roudy all throughout the night. Horrible experience with dishonest authenticity and pricing scams. Will not stay at another Hyatt again.
Ashley
Stayed 2 nights in Feb 2025