4/10 Poor
jarvis
12 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is NOT what it seems on the site. It’s bait and switch at its finest. They sell you what’s in the photos but give you something different. They have basic and superior rooms. The site makes it seem like the only difference is the size of the room; but that is not true.
My room looked like it was from the 80’s. Broken and stained furniture, missing tiles in the bathroom, tissue stuffed into cracks in the walls of the shower, hair everywhere, no elevator in the building, you name it.
The site says breakfast is included (in the room). They have photos on the site with tables of breakfast but beware: they stopped this during COVID in 2020. The check in sheet says “NO food is allowed in the rooms” & they give you two muffins per stay.
The neighborhood did not seem “dangerous” to me, but I’m from Oakland… however when I asked a tourist what bus to take to get to my hotel, her reply was “why do you stay there? No tourist go to that area cause it’s not safe. I never even go there and I’m from Naples…” There were police moving through the streets the three days I was there but I thought it was normal.
I mentioned my concerns to the front desk clerk & her only reply was “you should have booked a [better] superior room.” I would have done this if I saw the photos of the basic room online but there arent any. Also the view you get is of a nice brick wall and older ladies hanging laundry on the patio.
I ended up canceling the remaining days & I’m fighting for a refund
jarvis
Stayed 6 nights in May 2025