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The food and the drinks was A 1 . Me and my travel group of friends was well taken care of .Quick transportation and very close to the mall and the nightlife . When you go to the bar ask for a strawberry margarita with Don julio. They make it the best in kenya . Very good staff as well .
Very responsive and friendly staff. The only thing that I didn’t like was the breakfast that they serve. The options of what you can get is very limited. And the food is just not tasty at all. It’s below average compared to other places I’ve visited.
Great location
Simple but comfortable room
Hot water is a mystery
Smart tv can’t open Netflix
Paul
Stayed 1 night in Feb 2024
6/10 Okay
Maureen
Travelled with partner
3 Apr 2023
Liked: Staff & service
The environment is amazing and the chef made amazing meals. Very fresh food and great juice options. The staff were also very warm and offered support.
Maureen
Stayed 1 night in Mar 2023
2/10 Terrible
Annette, NAIROBI
3 Jan 2023
We reached out via Expedia days to check-in to request for a refund or amendment, the Hotel advised that they would reach out on status, they never did despite the reasons given for the request. That was rather distasteful and the lack of communication was most regrettable.
Worst stay I’ve ever experienced. I booked and paid the hotel through Hotels.com however when I got there, they made me pay the rate I already paid a second time, charging me double because I had a guest. This was so unheard of, and I felt completely unsafe in a country I didn’t know at all. This is at very best a 2 star hotel, towels had a bad smell, the room door couldn’t be locked, and there’s no A/C or heater in the room.
This is one of Nairobi's best kept secrets. Great, serene ambience you could as well be on a safari with all the wildlife around you. Great friendly staff and one of the best food I have tasted in an NBO hotel. I will stay here again and again.
West Wood Hotel is a special place. Very conveniently located in West Wood, its backyard makes you feel like you are already on safari with monkeys, did-diks, bee-eaters, etc. Very friendly staff and nice rooms.
Great location and setting -- almost like the safari has begun with monkeys and did-diks in their back yard "jungle." Very friendly staff. Nice rooms. Quiet.
I really enjoyed the feeling of being in the forest with the views from the terrasse and the room. The stay was comfortable but the kitchen was too slow, it took us a long time to get food when we ordered some.