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Best Western Nairobi Upper Hill

3.5 star property

Photo gallery for Best Western Nairobi Upper Hill

Restaurant
Reception
Property grounds
Property grounds
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪8 min walk‬
  • Place, Nairobi Hospital
    ‪8 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪20 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

  • Sleeps 1
  • 1 Twin Bed

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Cozy Room

In-room safe, desk, free WiFi, bed sheets

Cozy Room

  • Sleeps 1

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2

View all photos for Family Room

In-room safe, desk, free WiFi, bed sheets

Family Room

  • Sleeps 2

Superior King Room

  • Sleeps 2

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4.4 out of 5, Excellent, 1,026 reviews
The price is AU$118
includes taxes & fees
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About the area

Nairobi

With a stay at Best Western Nairobi Upper Hill in Nairobi (Kilimani), you'll be within a 15-minute drive of Nairobi National Park and United Nations Office at Nairobi. .This hotel is 8.6 mi (13.9 km) from Thika Road Mall and 0.6 mi (0.9 km) from Uhuru Park.

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • Nairobi Hospital - 8 min walk - 0.7 km
  • Kenyatta International Convention Centre - 20 min walk - 1.7 km
  • University of Nairobi - 2 min drive - 1.5 km
  • Yaya Centre - 4 min drive - 3.0 km

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Java KMA - ‬8 min walk
  • ‪Alan Bobbes Bistro - ‬2 min walk
  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪Hillside Grill - ‬5 min walk

About this property

Best Western Nairobi Upper Hill

Colonial hotel with 4 restaurants and free breakfast
Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 84 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 4 restaurants, or stay in and take advantage of the room service. A complimentary breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 624 square feet (58 square meters) of space consisting of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary breakfast is offered.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (624 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Reviews

Best Western Nairobi Upper Hill Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 146 out of 219 reviews
Rating 8 - Good. 61 out of 219 reviews
Rating 6 - Okay. 9 out of 219 reviews
Rating 4 - Poor. 1 out of 219 reviews
Rating 2 - Terrible. 2 out of 219 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gerbern, Montreal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to hotel whenever I'm in Nairobi. I just love it - the location, price, condition of the facility, kindness and professionalism of the staff are unmatched. I only had one problem during this stay - internet problems that drove me to the hotel next door to use THEIR WiFi. Problem was resolved by the next day.
Stayed 3 nights in May 2025

10/10 Excellent

Elysee

Liked: Cleanliness, staff & service, property conditions & facilities
staff was wonderful . breakfast excellent ! lots of choices . and nice pool
Stayed 1 night in May 2025

6/10 Okay

Nathan

Liked: Staff & service, amenities
Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.
Stayed 2 nights in May 2025

10/10 Excellent

wencess k

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

John

Business traveller
Liked: Property conditions & facilities

Great stay.

Great stay. Super helpful staff. Repaired our team's rooms with fresh fruit to welcome them after long flights from the US. Will definitely return.
Stayed 9 nights in Apr 2025

10/10 Excellent

FUKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Soham

Stayed 2 nights in Mar 2025

8/10 Good

Idowu

Liked: Cleanliness
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2025

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Ngingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
lovely staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Eugenia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Security first

Security first
Stayed 5 nights in Jan 2025

2/10 Terrible

jane' nina w

Stayed 1 night in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024