8/10 Good
Simon, Ipswich
17 May 2025
Liked: Cleanliness, amenities, property conditions & facilities
I had mixed views about this hotel. It is very well located. The natural spa is nice, and not something an average hotel would have.
Free coffee in lobby.
I didn’t like the automated checkin. But it didn’t work anyway for me, so went via a receptionist.
Room was ok but a bit small, even though I booked a medium.
Shower (no bath) was fine. That and toilet were clean.I loved the ‘body soap’ (shower gell is what we’d call it in uk) they provided.
Bed was comfortable except there were only two small pillows, which was hardly enough for an adult English man’s big head.
Barely enough hanger space for someone staying four days.
I didn’t understand the room cleaning rules. I don’t recall them being explained at check in, unless I missed it. The notes in the room said to have your room cleaned was extra, which isn’t the case at other places in Japan I have stayed at, my rubbish wasn’t collected, coffee and water in room wasn’t replaced each, and towels not changed, although I got new towels each day. Was the rubbish meant to be left outside even if I was not paying for cleaning? I don’t know.
Staff forwarded my luggage to the next hotel which was a great help.
Simon
Stayed 4 nights in May 2025