2/10 Terrible
Warren
24 Apr 2025
Liked: Staff & service
Disliked: Cleanliness
I was made to wait at the check-in as there was a group about to leave. As I sat and waited for over 10 mins (approx), I had to ask to be seen, so that I could check-in. I had booked myself into a double bed (Twin) room. The receptionist asked me if I have a guest, which I said no, she "moved" me to a king bed, on the smoking floor at B wing. The room I got was dark and reeked of some god-awful smell. Even the bell-boy agreed to it. Then she moved me to A wing, again on the smoking floor. When I called to be asked to move, she said "we are fully booked".
Where was my original room then? Why was I put in a smoking room when I clearly stated in my original booking that I prefer a non-smoking room.
The room had a murphy bed and the so-called LCD TV was a pitiable screen which had screen burn-in. The bed was uncomfortable to sleep on.
I was woken up in the morning at 4am by the neighbor hacking/coughing out what felt was a lung. It was loud, clear and bloody awful. And it went on for at least 2 hours, at 45-50 min interval. Compared to the check in, the check-out was pretty quick.
I stayed there at a friend's recommendation, wont do that again.
Warren
Stayed 1 night in Apr 2025