6/10 Okay
Shahzad
Travelled with family, Travelled with family and small children, Travelled with group
22 Apr 2025
Disliked: Cleanliness, property conditions & facilities
My family’s stay here was unacceptable for a 4-star hotel. Key issues:
1. Booking Confusion & Blame-Shifting
Despite booking a family room in advance, we were informed upon arrival that no such room was available. The receptionist claimed Expedia had “downgraded” our reservation without notifying us. When I questioned this, the hotel blamed Expedia, while Expedia redirected responsibility to the hotel. This lack of accountability left my family waiting **over 3 hours(we arrived at 5:30 PM, got a room at 9:45 PM), forcing us to cram into a friend’s room
2. Unhygienic Room & Inconvenient Room Switch
The first family room we were assigned reeked of a strong odor, prompting another complaint. Though staff initially claimed no alternatives existed, they suddenly “found” another family room. Even then, I had to assist staff in moving children’s beds, wasting precious time while my exhausted kids waited.
3. Broken Amenities
No AC:The air conditioning was non-functional. The receptionist dismissively stated it’s “only turned on in summer,” ignoring guest comfort. If a hotel advertises AC, it should be available year around
Missing kettle: Basic 4-star expectations unmet.
4. Neglected Facilities
Rooms need urgent renovation (outdated, poorly maintained). Many amenities had hidden fees. Breakfast was average.
5. No Compensation
No refund for the ordeal.
Avoid This Hotel
Misleading advertising, unprofessional service, and neglected facilities. Not worth the cost.
Shahzad
Stayed 2 nights in Apr 2025
