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Hotel Sapphire

3.5 star property

Photo gallery for Hotel Sapphire

Outdoor pool
Gym
Spa
Exterior
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Mwembe Tayari Road, Mombasa
  • Place, Mombasa Island
    ‪2 min walk‬
  • Place, Sikh Temple
    ‪2 min walk‬
  • Place, Shree Cutch Satsang Swaminarayan Temple
    ‪3 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Exterior
Kilua Residences by CityBlue, Mombasa
Shanzu
  • Pool
  • Spa pool
  • Kitchen
  • Parking included
4.6 out of 5, Wonderful, 38 reviews
The price is AU$168
includes taxes & fees
19 May - 20 May
Kilua Residences by CityBlue, Mombasa

About the area

Mombasa

With a stay at Hotel Sapphire in Mombasa, you'll be just steps from Mombasa Island and Sikh Temple. .This hotel is 6 mi (9.6 km) from Nyali Beach and 19.7 mi (31.7 km) from Diani Beach.

What's nearby

  • Mombasa Island - 2 min walk - 0.2 km
  • Sikh Temple - 2 min walk - 0.2 km
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.3 km
  • Two Tusks - 7 min walk - 0.6 km
  • Fort Jesus - 3 min drive - 2.3 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪Perfect Pizza, Digo Rd Mombasa - ‬11 min walk
  • ‪Valencia Inn - ‬7 min walk
  • ‪Lamyaz Caffe - ‬5 min walk

About this property

Hotel Sapphire

Hotel Sapphire offers 56 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 56 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hotel Sapphire has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 20.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Sapphire Mombasa

Sapphire Mombasa

Hotel Sapphire Hotel

Hotel Sapphire Mombasa

Hotel Sapphire Hotel Mombasa

Hotel Sapphire Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 91 reviews
Rating 8 - Good. 24 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 4 out of 91 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

kassim

Liked: Cleanliness, staff & service, amenities
Staff and clean rooms andfriendly atmosfriendly
Stayed 13 nights in Feb 2026

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, amenities
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jatish, Dar-es-Salaam

Stayed 2 nights in Jan 2026

10/10 Excellent

leonid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Stayed 4 nights in Jan 2026

2/10 Terrible

Philip

Stayed 3 nights in Nov 2025

10/10 Excellent

Osmaan

Stayed 1 night in Dec 2025

10/10 Excellent

JUDITH

Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Getinet Abay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative staff, comfortable room. A good bar and restaurant.
Stayed 1 night in Oct 2025

10/10 Excellent

Domenyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Stayed 1 night in Sep 2025

8/10 Good

Hoshil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness
Wonderful service and staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sabine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

2/10 Terrible

catherine

Disliked: Cleanliness, amenities, property conditions & facilities
Too dirty
Stayed 1 night in Sep 2025

8/10 Good

Benson

Stayed 1 night in Sep 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Stayed 1 night in Sep 2025

2/10 Terrible

Ousmane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally no water in the unit
Stayed 2 nights in Aug 2025

2/10 Terrible

Russell

Disliked: Amenities
I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Biniam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff n restaurant
Stayed 1 night in Aug 2025

4/10 Poor

Jameelah

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Stayed 1 night in Aug 2025

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Addressed noise issue very well

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

DARRAN, Hobart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Stayed 2 nights in Jul 2025

10/10 Excellent

ramanlal

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jun 2025

10/10 Excellent

K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025