6/10 Okay
Rose
Travelled with family
26 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would stay here again, but the staff has an attitude. So we booked here because it said it was pet friendly. Then upon doing the exchange with my son of our cats. So he could take home the cats to his house, the front desk girl rudely calls our room and says cats were not allowed. So I said we were only exchanging cars and that my son would be taking them to his house. Then again says there's a no cat policy and hangs up the phone. At which time I called back and asked her to please not be rude nor to hang up on me.
We did walk the cats out to my son's car and asked her where did it say on their website about the no cats because the policy we saw was that Stay bridge was pet friendly and allowed pets under 50 lbs. No where did it state anything about a specific animal not being allowed.
I would not have minded being told about the pet policy. However, it was the delivery of how the message was rudely conveyed. It was not appreciated especially when we are local and we frequent this hotel and the restaurants.
Rose
Stayed 1 night in Mar 2025