We stayed two nights, the night before our flight and the returning night. The first night of our stay, the sound coming from the adjoining room was so loud, it was as if the people in that room where in our room. We called the front desk, but nothing changed. When our flight home didn't get in until after 10, we arrived at the Hyatt House to an empty service desk. There was a hotel worker there who let us in, but he did not speak English. We stood for up to 20 minutes waiting, when two women appeared from who knows where. They loudly discussed having been in a room that was so bad they didn't know what the hotel was going to do with it. Clearly a story to make it seem as if they were dealing with some issue. I don't care what they were doing, but they should have been at the desk. It made me want to leave immediately. The room, however, was very clean and comfortable once we got into it. Breakfast was ample.