4/10 Poor
Amanda
Travelled with family
30 June 2025
Disliked: Property conditions & facilities
There was horrible smell at motel on two nights of stay. Staff changed their response to each person that complained. On morning of checkout, elevators were not working. I went downstairs and asked the desk clerk if they were aware. She continued looking at her cell phone and said, "yeah." There was a guy also working sitting on couch in entry area. Neither moved. It would have taken a few minutes to put a sign on the ONE elevator on the only three floors. No concern or care given by your staff. My husband and I are both senior citizens with both replacement knees. It was tough but the lack of concern by your staff was shocking. They honestly didn't care that the smell was horrible or that people were waiting on a broken elevator that had no signage.
Amanda
Stayed 3 nights in Jun 2025