I booked this hotel mainly for its proximity to the airport and the free shuttle.
The airport shuttle was truly abysmal. As instructed, we called from the airport. The desk clerk told us the location, what time it would stop by (only every half an hour, despite an email saying they would send it when we arrived), and its appearance.
After a 20 min wait, the correct van appears. We wave, but it zips by us. We shout and try to chase it, but other vans and luggage are between it and us, and it barely slows before pulling away, turning down a ramp, and disappearing. Another woman was also trying to catch it. She immediately called the desk, which took three tries even to pick up, and asked it to be sent back for us. It never happened until the regular pickup over half an hour later, when it almost left without us again. The driver was on the phone the whole trip. He almost did the same thing to a guy at the other terminal (who had no big suitcase and was a much better sprinter than I am, so he managed to get on. You shouldn't need to sprint to get an airport shuttle).
After wasting more than an hour waiting for a 9-minute drive, we had a lot less time to sleep than we wanted before our early-morning flight the next day. Talk about frustrating! To complete the evening, we couldn't get any hot water to work for a shower. We were so tired we didn't even call the desk to complain- it hadn't helped before.