4/10 Poor
Irene
Travelled with family
13 May 2025
Liked: Staff & service, amenities
Overall the hotel is nice and staff is friendly and caring. I gave 2 starts because originally we were put in the suit with terrible conditions. I closed my eyes on closet doors didn't close, toilet paper holder was falling off the wall, floor lump was leaning to a side and shaky, other lamps didn't work. But when one of us stood in the water coming out from toilet- I had no choice as ask for another suit. We had to move ourselves to different floor with our already unpacked clothes and things at 12;30 am doing multiple rounds. After long day drive to PA this is not something I was looking forward to do. The second room was much better, without issues. Yes, staff moved us to different room right away, but nothing was offered to compensate. I paid full price for the suite and still had this unfortunate experience.
Irene
Stayed 2 nights in May 2025