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The Elser Hotel Miami

4.0 star property

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Full-sized fridge, microwave, oven, stovetop
Ocean View Two Bedroom Suite with King/Queen ADA
Full-sized fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
398 NE 5th Street, Miami, FL, 33132
  • Place, Downtown Miami Shopping District
    ‪1 min walk‬
  • Place, Bayside Marketplace
    ‪1 min walk‬
  • Place, Bayfront Park
    ‪1 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed

9.0 out of 10
Wonderful
(19 reviews)
  • Bay view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed

9.2 out of 10
Wonderful
(182 reviews)
  • Bay view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Three Bedroom Suite with King/King/Queen

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 107 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen

9.6 out of 10
Exceptional
(20 reviews)
  • Bay view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen ADA

  • Bay view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room

City View One Bedroom Suite with King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View

Suite, Multiple Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 118 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 118 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed ADA

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 112 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen ADA

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Miami

A stay at The Elser Hotel Miami places you in the heart of Miami, steps from Bayside Marketplace and Downtown Miami Shopping District. .This hotel is 0.1 mi (0.2 km) from Bayfront Park and 0.2 mi (0.3 km) from Kaseya Center.

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 km
  • Bayside Marketplace - 1 min walk - 0.2 km
  • Bayfront Park - 1 min walk - 0.2 km
  • Island Queen Cruises - 3 min walk - 0.3 km
  • Kaseya Center - 7 min walk - 0.7 km

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Miami Central Brightline Train Station (EKW) - 11 min walk
  • Miami, FL (MPB-Public Seaplane Base) - 10 min drive

Restaurants

  • ‪Bacardi Ocho Lounge - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Bacon Bitch - ‬3 min walk
  • ‪La Cañita - ‬5 min walk
  • ‪Bubba Gump Shrimp Co. - ‬3 min walk

About this property

The Elser Hotel Miami

The Elser Hotel Miami offers 430 air-conditioned accommodations with washers/dryers and minibars. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Beds feature Tempur-Pedic mattresses. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered weekly. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 430 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your room comes with a Tempur-Pedic bed. Rooms have private balconies. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.
Relax on the private beach or enjoy other recreational amenities such as a 24-hour health club and an outdoor pool. This hotel also features concierge services, a communal living room, and a picnic area. Guests can catch a ride on the shuttle (surcharge), which operates within 1.7 miles.
Enjoy a satisfying meal at ViceVersa serving guests of The Elser Hotel Miami. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
ViceVersa - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Bayview Terrace - This rooftop bar serves light fare only. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 1.7 miles
  • Secured, covered parking on site (USD 63 per night)
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 25 to 50 for adults and USD 25 to 50 for children
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bayview Terrace
  • ViceVersa

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Yoga classes

Family friendly

  • Dining table
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 49 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Renovated entire property - November 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Wet bar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a deposit of USD 125 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 25 to 50 for children
  • Covered self parking fee: USD 63 per night (in/out privileges)
  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2835 out of 3879 reviews
Rating 8 - Good. 489 out of 3879 reviews
Rating 6 - Okay. 259 out of 3879 reviews
Rating 4 - Poor. 140 out of 3879 reviews
Rating 2 - Terrible. 156 out of 3879 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Haroon

Stayed 2 nights in Dec 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in Pool Convenient
Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Upon check in to this hotel there were some issue with our room. The hotel quickly and kindly responded and moved me to another room, that was actually mush nicer. Thanks
Stayed 1 night in Dec 2025

6/10 Okay

Kristin

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Arvin

Liked: Cleanliness, amenities, property conditions & facilities
Location, amenities and the rooftop pool.
Stayed 1 night in Dec 2025

8/10 Good

Boris

Stayed 1 night in Dec 2025

10/10 Excellent

Jack

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2025

8/10 Good

Sunny

Stayed 1 night in Dec 2025

8/10 Good

luis

Stayed 1 night in Dec 2025

6/10 Okay

Li

Stayed 5 nights in Dec 2025

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pro: 5-minute walk to Kaseya Center. Cons: Terrible parking, service, check-in/out, and inadequate room service for a claimed 4.5-star property. Overall a foul experience. Details: Upon arrival, the valet supervisor was unhelpful about parking, forcing us to circle the block multiple times. Valet was mandatory at $75/day (not on Expedia), despite public parking being available nearby. I had to stop in the street, unload my bags, and carry them up myself. The room wasn't ready. Pre-check-in via the Elser app (including scanning my ID and credit card) was useless, as the desk clerk repeated the process, raising data security concerns. Room service (sheets/towels) was denied the next morning, as it's only offered every other day. They eventually provided fresh linens, but took the pillowcases and comforter without replacement, requiring another trip to the manager. Service was below 2- and 3-star standards. The in-app valet message for car retrieval was ignored. I had to manually carry my bags out. Valet Supervisor "Arturo" refused to get the car, claiming the valet service is "not part of the hotel" and ignoring me for nearly an hour, despite his Elser uniform. A manager finally resolved it after I nearly called 911 to report theft. The experience was a profound embarrassment for a 646-room property. Significant upper management replacement and a complete overhaul of the customer experience are needed. I still do not have a copy of my final bill.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erica

Stayed 2 nights in Dec 2025

6/10 Okay

XIAOHAN

Travelled with family
Liked: Amenities, property conditions & facilities
The front desk staff who handled the check-in wasn’t very friendly.
Stayed 1 night in Dec 2025

4/10 Poor

Zujie

The staff support was not nice, lacking the caring attitude. It took three hours to get a blanket.
Stayed 2 nights in Dec 2025

10/10 Excellent

Syerra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great hotel! Modern, central to everything we wanted to do, near the cruise port with a shuttle that dropped you off. We loved our room and our view! This is a great place to stay for families and it’s dog friendly! My only complaint is that some of the staff seemed like they were too good to speak and they weren’t welcoming at all. Regardless of their attitudes, we loved this hotel and will absolutely be back!
Stayed 2 nights in Dec 2025

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
The room is great. I didn't expected to be this huge. Kitchen refrigerator stove washer and dryer Great value and definitely coming back to this hotel when I am in Miami
Stayed 1 night in Dec 2025

10/10 Excellent

Bret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is AMAZING
Stayed 1 night in Dec 2025

2/10 Terrible

scott

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Took 2 hrs 30 min to get linens for the sofa bed & a 3rd towel for the third guest which should have been in the room at check in despite multiple texts and a phone call requesting them ( finally got them at 1:15 am ), asked to be placed in a quiet area of the hotel and was placed near the elevator which had a ding so loud it woke up all 3 of us about 10 times per morning, bathroom sink was nearly clogged and hard to brush one’s teeth or shave due to the slow drainage, and water was slow to heat up for showers. Nice gym but it didn’t make up for the terrible service, poorly maintained room and super loud elevator bell ( there’s no purpose for an elevator bell that loud and no excuse for not decreasing the volume )
Stayed 2 nights in Dec 2025

10/10 Excellent

Cayce

Stayed 1 night in Dec 2025

10/10 Excellent

Alexander

Stayed 1 night in Dec 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities
Checkin was fast, room was spotless and our stay was enjoyable. Can't ask for more!
Stayed 1 night in Dec 2025

6/10 Okay

Christian

Stayed 5 nights in Dec 2025

10/10 Excellent

Seiji

Stayed 3 nights in Dec 2025

6/10 Okay

Amanda

Travelled with partner
Disliked: Amenities
Lots of issues at checkin. Bare min amenities. Cost was 1.5x the expedia price onsite.
Stayed 3 nights in Dec 2025

10/10 Excellent

Samir

Stayed 2 nights in Dec 2025