6/10 Okay
Krystal
Travelled with partner
27 Mar 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
Good location. Close to Lincoln Road Mall an d restaurants.
Upon check-in, the gentleman working the front desk was abrupt and not welcoming to us. He failed to mention the hotel’s offer of transport by golf cart within a one mile radius. We learned this from another employee on the last day of our stay - very disappointed.
Our shower had hair in it when we first got to our room. Also, signs of mold in the shower crevices - unsightly. The TV signal kept going in and out. The phone in our hotel room barely worked - could not use the wireless phone at all. The main phone didn’t always call through to reception/ house keeping. No iron in our room - had to request this. When housekeeping first cleaned our room they forgot to replace our body towels - poor effort.
Overall, not impressed with this hotel and will look elsewhere to stay in Miami. Suggest you do the same before you over pay for a mediocre hotel.
Krystal
Stayed 3 nights in Mar 2025