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Sofitel Mexico City Reforma

5.0 star property

Photo gallery for Sofitel Mexico City Reforma

Exterior
Property video
Exterior
Premium bedding, minibar, in-room safe, desk
3 bars/lounges, rooftop bar, cocktail bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
297 Avenue Paseo de la Reforma, Mexico City, CDMX, 6500
  • Place, U.S. Embassy
    ‪1 min walk‬
  • Place, Angel of Independence Monument
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Club lounge access, Executive Level (Angel of Independence view)

Executive lounge

Junior Suite, 1 King Bed, Club lounge access, Executive Level (Angel of Independence view)

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view)

Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view) | View from room

Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view)

  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, Club lounge access, Executive Level (Skyline View)

Premium bedding, minibar, in-room safe, desk

Luxury Room, Club lounge access, Executive Level (Skyline View)

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View)

Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View)

Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View)

  • 315 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Club lounge access, Executive Level (Angel Independence View)

Junior Suite, 2 Double Beds, Club lounge access, Executive Level (Angel Independence View)

Junior Suite, 2 Double Beds, Club lounge access, Executive Level (Angel Independence View)

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View)

Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View)

Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View)

  • 147 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Skyline View)

Luxury Room, 1 King Bed (Skyline View)

Luxury Room, 1 King Bed (Skyline View)

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Club lounge access, Executive Level (Skyline View)

Executive lounge

Superior Room, 1 King Bed, Club lounge access, Executive Level (Skyline View)

  • 34 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Angel of Independence Skyline View)

View from room

Superior Room, 1 King Bed (Angel of Independence Skyline View)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Angel of Independence View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Angel of Independence View)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Angel of Independence Skyline View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds (Angel of Independence Skyline View)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Angel of Independence View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds (Angel of Independence View)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Club lounge access, Executive Level (Reforma View)

Junior Suite, Club lounge access, Executive Level (Reforma View)

Junior Suite, Club lounge access, Executive Level (Reforma View)

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Mexico City

With a stay at Sofitel Mexico City Reforma, you'll be centrally located in Mexico City, a 4-minute walk from Angel of Independence Monument and a 3-minute drive from Chapultepec Castle. .This family-friendly hotel is 2.3 mi (3.8 km) from Palacio de Bellas Artes and 2.8 mi (4.5 km) from Auditorio Nacional.

What's nearby

  • U.S. Embassy - 1 min walk - 0.0 km
  • Angel of Independence Monument - 3 min walk - 0.3 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Reforma 222 - 7 min walk - 0.6 km
  • Cibeles Fountain - 12 min walk - 1.0 km

Getting around

  • Mexico City Buenavista Station - 12 min drive
  • Sevilla Station - 15 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Cielito Querido Café - ‬6 min walk
  • ‪Cityzen - ‬3 min walk
  • ‪Balta - ‬1 min walk

About this property

Sofitel Mexico City Reforma

Luxury hotel with 2 restaurants and a full-service spa
Sofitel Mexico City Reforma offers 275 air-conditioned accommodations with minibars and safes. Accommodations offer separate dining areas. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sofitel Spa with L´Occitane has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 275 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mediterranean cuisine at BALTA, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 11:30 AM for a fee. Children aged 6 and younger eat free breakfast.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Planning an event in Mexico City? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and 3 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Children aged 6 and younger eat free breakfast.
BALTA - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Bajel - This bistro specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cityzen - This rooftop bar specializes in international cuisine and serves light fare only. Open daily.
Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open select days.
Free House - Onsite cocktail bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 12 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 37 for adults and USD 18.50 for children
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bajel
  • BALTA
  • Cityzen
  • Free House
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Children's games
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Conference centre (3,229 square foot of space)

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 40 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 37 for adults and USD 18.5 for children
  • Valet parking fee: USD 12 per night (in/out privileges)
  • Pet deposit: USD 120 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sofitel Mexico City Reforma Opening September 2019 Hotel
Sofitel Opening September 2019 Hotel
Sofitel Mexico City Reforma Opening September 2019
Sofitel Opening September 2019
Hotel Sofitel Mexico City Reforma (Opening September 2019)
Sofitel Mexico City Reforma (Opening September 2019) Mexico City
Sofitel Opening September 2019
Sofitel Mexico City Reforma Hotel
Sofitel Mexico City Reforma Mexico City
Sofitel Mexico City Reforma Hotel Mexico City
Sofitel Mexico City Reforma (Opening October 2019)
Sofitel Mexico City Reforma (Opening November 2019)

Sofitel Mexico City Reforma Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 806 out of 929 reviews
Rating 8 - Good. 68 out of 929 reviews
Rating 6 - Okay. 25 out of 929 reviews
Rating 4 - Poor. 16 out of 929 reviews
Rating 2 - Terrible. 14 out of 929 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in CDMX

Hotel was amazing. Staff was helpful and friendly, room was quite large, and I loved the amenities. The breakfast was lovely. The hotel truly feels like an oasis from the hustle and bustle from the city. I travel quite a bit and stay in a lot of hotels and this hotel is a great value at the price point. I do not think there are other hotels at this quality level at this price point in the area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Candelario

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great Property Lacking Service

Definitely a beautiful property. The staff however aren’t as attentive as they should be to guests for it being considered a luxury hotel. We were only welcomed back about 2-3 times in the entire time we stayed there, half the time the staff was on their computer and wouldn’t even look up to greet people.
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, the staff is very welcoming.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ernesto

Stayed 1 night in Jul 2025

10/10 Excellent

Amar

Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

touraj alex, los angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the Property Transportation system. The Property is closed to outside transportation and Uber and taxi won't go in the property. You are obligated to get the hotel transportation which is 10 times more expensive than the other means
Stayed 6 nights in Jun 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and great service
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Ernesto

Stayed 2 nights in Jul 2025

10/10 Excellent

Dr. Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, they have upgraded our room at no charge. The Spa is beautiful. Dining options are limited, however the hotel conveniently located in the heart of the city. The concierge was enormously helpful and friendly. We really enjoyed our trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

YAZMIN A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Stayed 3 nights in Jun 2025

10/10 Excellent

Amir

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, location, staff, and amenities. Will stay here again if I return to Mexico City.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Generally overpriced tours, spa, concierge offerings, transport etc. Clean but seemingly decorated and managed by an adolescent. Be prepared to push back against overpriced extras.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and gorgeous
Stayed 3 nights in Jun 2025

10/10 Excellent

Vanessa, El Paso

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service was the best
Stayed 2 nights in Jun 2025

10/10 Excellent

Margherita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great hotel. Everyone was friendly and eager to help.
Stayed 4 nights in May 2025

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The room was comfortable and clean. All of the staff were always pleasant and nice and took good care of my fiancé and I. Highly recommend.
Stayed 6 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Great rooftop restaurant for New Years Eve - just over the huge celebration. Room was really spacious with nice views of the city. Stayed on the club level and really enjoyed the club.
Stayed 3 nights in Dec 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent - extremely friendly and helpful.
Stayed 7 nights in May 2025

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. Very friendly staff. Enjoyed the drinks at the rooftop bar.
Stayed 5 nights in May 2025

8/10 Good

Teodoro, WinterHaven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025