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Hotel Puerta Roja Reforma

3.0 star property

Photo gallery for Hotel Puerta Roja Reforma

Elite Apartment | Living area
Exterior
Elite Apartment | Living area
Elite Apartment
Elite Apartment | Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon
  • Free Wi-Fi

View all photos for Design Apartment

Design Apartment

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Standard Loft

Standard Loft

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Elite Apartment

Elite Apartment

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Large Single Futon
  • Free Wi-Fi

View all photos for Business Apartment

Business Apartment

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Single Futon
  • Free Wi-Fi

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  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
4.3 out of 5, Excellent, 3,457 reviews
The price is AU$63
includes taxes & fees
19 May - 20 May
Hotel Embassy

About the area

Mexico City

With a stay at Hotel Puerta Roja Reforma in Mexico City (Reforma), you'll be within a 5-minute walk of Paseo de la Reforma and U.S. Embassy. .This apartment is 0.5 mi (0.9 km) from Angel of Independence Monument and 1.8 mi (2.9 km) from Palacio de Bellas Artes.
View more Apartments in Mexico CityOpens in a new window

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.3 km
  • U.S. Embassy - 3 min walk - 0.3 km
  • Reforma 222 - 5 min walk - 0.5 km
  • Angel of Independence Monument - 7 min walk - 0.6 km
  • Cibeles Fountain - 14 min walk - 1.2 km

Getting around

  • Mexico City Buenavista Station - 4 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Balboa Pizzeria - ‬1 min walk
  • ‪Koku - ‬2 min walk
  • ‪Club Millésime - ‬2 min walk
  • ‪Les Moustaches - ‬1 min walk
  • ‪Taquería Gabriel - ‬1 min walk

About this property

Hotel Puerta Roja Reforma

Hotel Puerta Roja Reforma offers 2 accommodations with hair dryers and irons/ironing boards. Guests can surf the web using the complimentary wireless Internet access. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers and microwaves.
Make yourself at home in one of the 2 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves and electric kettles.
Featured amenities include luggage storage and laundry facilities.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Onsite parking available only on request

Kitchen

  • Blender
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Oven

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Outdoor areas

  • Deck/patio

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washing machine

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: MXN 1,000 per pet per week
  • Deposit: MXN 5,000 per stay
  • One-time cleaning fee: MXN 1,000

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 2 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week, plus a one-time cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay

Welcoming dogs and cats only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for MXN 250.0 per night

Payment types

Important information

Optional extras

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus MXN 1000 one-time cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Puerta Roja Reforma

Puerta Roja Reforma Apartment

Hotel Puerta Roja Reforma Apartment

Hotel Puerta Roja Reforma Mexico City

Hotel Puerta Roja Reforma Apartment Mexico City

Hotel Puerta Roja Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 70 reviews
Rating 8 - Good. 16 out of 70 reviews
Rating 6 - Okay. 14 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 4 out of 70 reviews

8.0/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Hugo Flores

Nos gustó mucho la ubicación, muy cerca de transporte, Reforma, para ir al centro y a Chapultepec y sus museos. Le di tres estrellas porque tuvimos problemas con el funcionamiento del boiler para bañarnos los 5 noches. A muy fría o demasiado caliente el agua, se apagaba el boiler solo. Aparte los baños con moho.
Stayed 1 night in Feb 2026

10/10 Excellent

Tracy, Weatherford

Travelled with group
Liked: Cleanliness, property conditions & facilities
Carlos was an amazing host, the bed was one of the best I've ever slept on, and the loft apt G was adorable and well-equipped.
Cute lobby
Roomy bathroom
Entryway, fun surprise
Looking across from bathroom/kitchen level. Bed is about 10' from the floor... fun!! The bed on the floor rolls under the kitchen & turns into a couch!
Stayed 5 nights in Jan 2026

10/10 Excellent

Axel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, cozy. Ventilation needs improvement and being next to the street means you hear the city noises but that was expected
Stayed 4 nights in Jan 2026

6/10 Okay

CHANEL, Baltimore

Travelled with family
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025

8/10 Good

Josue, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025

2/10 Terrible

Rene

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Good location! Good place to stay!
Stayed 1 night in Jun 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities
El concepto es muy bueno, y el edificio y los departamentos muy bonitos y de muy buen tamaño, y la ubicación es excelente. Desafortunadamente hubo un par de detalles por las cuales no puedo calificar mejor, y que pienso son cosas muy fáciles de resolver. La ropa de cama y las toallas estaban excesivamente maltratadas, la sobrecama rasgada en varias secciones, al igual que las sábanas. Las almohadas estaban extremadamente usadas o viejas, ya casi sin relleno. Las toallas estaban muy manchadas, y dos incluso rotas. Solamente porque se notaba que estaban muy limpias fue que no pedimos cambio y decidimos usar todo tal cual como estaba. El tapete del baño daba muy mala impresión, ya que estaba manchado por cloro. En uno de los cuartos había una gotera que se veía que ya tenía tiempo, ya que caía el agua sobre un buró que estaba visiblemente maltratado por el agua, y en esa esquina, la pared tenía un cultivo de moho impresionante por la humedad de esa gotera. Ese mismo cuarto tiene un baño muy pequeño, y la pared tenía mucho moho también, se entiende por lo pequeño y encerrado, pero creo que ese moho en la pared se puede lavar y cubrir con una mano de pintura. El segundo día había varias goteras por la lluvia y de inmediato respondieron y arreglaron el problema al siguiente día. Mi sugerencia para esta propiedad es que inviertan en ropa de cama y baño, y en dar mantenimiento continuo a lo que pueda dañar la humedad.
Fachada
Sobrecama rasgada
Fundas de almohadas rotas, almohadas aplastadas, viejas y casi sin relleno.
Humedad en paredes (recámara)
Stayed 5 nights in Jun 2025

8/10 Good

Enrique

Liked: Room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025

6/10 Okay

LOUISAR

Travelled with family

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025

10/10 Excellent

Elodia Margarita

Stayed 2 nights in Feb 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eduardo Daniel

Liked: Cleanliness, property conditions & facilities
Solo temas de ruido por la zona, pero todo bien fuera de eso
Stayed 3 nights in Dec 2024

4/10 Poor

Laura, Chula vista

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024

4/10 Poor

Vanessa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Toallas muy viejas. No había agua caliente. No había calefacción tampoco y los enchufes de las habitaciones no servía. Difícil de contactar con el huésped.
Stayed 2 nights in Jan 2026

8/10 Good

Itzel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Espacio bonito, y bien decorado ubicación muy accesible.
Stayed 2 nights in Dec 2025

6/10 Okay

MARCIO

Travelled with family
Disliked: Amenities
Bonito, estiloso e com boa localização. Mas tem vários pontos a melhorar, como o mal cheiro que sai do local onde a cama fica escondida, que fez meu filho ter uma crise alérgica, a aguado chuveiro que esquente e esfria absurdamente e a não reposição de reposição de itens básicos de hotelaria como papel higiênico, sabonete e shampoo
Stayed 9 nights in Dec 2025

10/10 Excellent

Erik

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Alexia

Stayed 1 night in Nov 2025

10/10 Excellent

Garmendia

Liked: Cleanliness, amenities, property conditions & facilities
Habitación pequeña pero con todo lo que se necesita para una estancia cómoda y de fácil acceso
Stayed 1 night in Nov 2025

6/10 Okay

Hernan

Liked: Cleanliness, property conditions & facilities
a una cuadra de la reforma, a cuadras de restaurantes, taquerias, tiendas de conveniencia 24 hrs, muy seguro todo
Stayed 5 nights in Nov 2025

10/10 Excellent

Majo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
todo fue perfecto, la llegada fue autónoma y todo en orden
Stayed 2 nights in Oct 2025

10/10 Excellent

Conrado, Tuxtla Gutiérrez

Liked: Cleanliness, amenities, property conditions & facilities
Es una buena opción para viaje de placer o negocios. Está muy bien ubicado
Stayed 2 nights in Oct 2025