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Hilton Garden Inn Mexico City Polanco

3.5 star property

Photo gallery for Hilton Garden Inn Mexico City Polanco

Terrace/patio
45-inch LCD TV with satellite channels, TV
Meeting facility
Fitness facility
Deluxe Suite, 1 King Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
Leon Tolstoi 22, Mexico City, 11590
  • Place, Paseo de la Reforma
    ‪2 min walk‬
  • Place, Chapultepec Park
    ‪5 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

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About the area

Mexico City

With a stay at Hilton Garden Inn Mexico City Polanco, you'll be centrally located in Mexico City, just a 3-minute walk from Paseo de la Reforma and 10 minutes by foot from Avenida Presidente Masaryk. .This casino hotel is 0.6 mi (1 km) from Chapultepec Park and 1.1 mi (1.8 km) from Angel of Independence Monument.

What's nearby

  • Paseo de la Reforma - 2 min walk - 0.2 km
  • Chapultepec Park - 5 min walk - 0.5 km
  • Avenida Presidente Masaryk - 8 min walk - 0.8 km
  • Chapultepec Castle - 10 min walk - 0.9 km
  • Angel of Independence Monument - 14 min walk - 1.2 km

Getting around

  • Mexico City Buenavista Station - 6 min drive
  • Chapultepec Station - 10 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Los Panchos - ‬1 min walk
  • ‪Hamburguesas HM - ‬3 min walk
  • ‪Central de Pizzas - ‬2 min walk
  • ‪Fonda de la Nalgona - ‬2 min walk
  • ‪totte para todos - ‬1 min walk

About this property

Hilton Garden Inn Mexico City Polanco

Hotel with a casino, 3-minute walk to Paseo de la Reforma
Hilton Garden Inn Mexico City Polanco offers 96 accommodations with washers/dryers and safes. Beds feature down comforters. 45-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 96 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Try your luck at the casino and enjoy other recreational amenities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City? This hotel has 645 square feet (60 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Hilton Garden Inn Mexico City Polanco has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (MXN 160 per night)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 280 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Casino
  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 645 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 280 for adults and MXN 280 for children
  • Covered valet parking fee: MXN 160.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Wyndham Garden Hotel Mexico City Polanco
Wyndham Garden Mexico City Polanco
Wyndham Mexico City Polanco
Wyndham Garden Mexico City Polanco Hotel
Wyndham Garden Polanco Hotel
Wyndham Garden Polanco

Hilton Garden Inn Mexico City Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos Quiroz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción, ubicado donde todo queda cerca, zona muy tranquila y turística
Stayed 2 nights in Sep 2025

10/10 Excellent

Ruiguo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria Rosalba E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was pleasant from check in till check out, I wish we could've stayed longer. This hotel is centrally located and if you enjoy nice walks in the evening walking from here all the way to el zocalo takes about an hr 15 minutes, you will be able to see the angel of Independence, the revolution monument, bellas artes, latin american tower, casa de los azulejos and enjoy street vendors all the way (you can always come back on an uber) highly recommended. Also, steps away from chapultepec castle and good restaurants. I will stay here on my next visit, hopefully soon!!!
Stayed 3 nights in Sep 2025

4/10 Poor

Vanessa

Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good sized rooms. Hotel felt a bit dated, but was undegoing remodeling. Great access to tourist areas, very walkable.
Stayed 6 nights in Sep 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the main avenue of the city, and close to many shops and restaurants. Close to transportation options.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christian, Panama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Sep 2025

10/10 Excellent

martha, houston

Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2025

10/10 Excellent

Zilya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jennifer

Stayed 3 nights in Aug 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, lo único que en recepción fueron un poco lentos y que las instalaciones estaban en remodelación pero de ahí en fuera todo bien
Stayed 1 night in Jul 2025

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

The property should inform that they were under refurbishment. Humidity odor, all building in bad condition. Hotels.com Should also request to them inform about their actual situation
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Podría ser mejor

Está muy bien ubicado, pero si necesita programar mejor su mantenimiento. No funcionaba el gym (no fue notificado). El elevador tampoco funcionó durante un rato. La habitación requiere de mayor limpieza, donde ponen las toallas esta sucio.
Stayed 1 night in Jun 2025

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing / Vergonzoso

Hotel in construction. Main amenities closed such as gym and restaurant upstairs. Rooms are old and hallways need paint asap. Quite expensive for $150 per night. For that price you get a new, clean property with amenities.
Stayed 1 night in May 2025

6/10 Okay

Carolina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Estuve hospedada 4 noches, estaban haciendo remodelaciones y había mucho polvo y suciedad en el lobby. El aire acondicionado y el internet fallaron varias veces durante mi estadía
Stayed 3 nights in May 2025

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
under construction..a total joke
Stayed 5 nights in May 2025

4/10 Poor

Rodrigo Salazar, Bogotá

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and bad hotel, rooms are dirty, poorly maintained and equipped. Showers don not work correctly, AC is old and noisy.
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

The room was too cold and I found out they had problems with the heating system
Stayed 6 nights in Apr 2025

4/10 Poor

Miguel angel

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is in remodeling in trrible access conditions, full of dust, the most offensive thing i have found in a hotel is that they charge you 20 usd if you dont return the card key of the room, it is a total abuse, in my profesional business we are dedicated to card manufacturing for banking, hotels, telecom, etc. and the price of a hotel card is more or less .09 usd,
Stayed 1 night in Apr 2025

8/10 Good

Myrna Marisol

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025