8/10 Good
Rebecca
13 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is so unique and we loved the experience overall. Very relaxing and out of the way. Good place to unwind.
It’s starting to get a bit run down but the rooms are so cool and the view from our beach front room was incredible.
We loved outdoor bathroom & the shower (great water pressure and temperature was good)
The Good stuff;
OMG the food was incredible overall!… catch of the day lightly fried was amazing!
Their burger is a must (it was recommended by other friends and yes WOW)
Ceviche- amazing!
Shrimp guacamole- fantastic!
Passionfruit margs - yummy!
The outdoor dining area is wonderful,
We enjoyed the bar, but seats hurt your bum and back after awhile.
The staff really need to up their game. Honestly except for 1 or 2 bartenders the staff barely smiled, didn’t help with our bags, the reception greeting was NOT great, we felt that we were bothering them.
Nobody told us about spa services or asked if we wanted to book anything (and we were there 2 nights). No one gave us a map or told us where everything was on the grounds we just had to walk around and figure it out.
The outdoor dining area is wonderful, but the indoor area was never set up to eat and felt like a staff area. They kept asking us if we wanted to eat in there but it was never set up.
They can work on their service overall.
Would come back for the food but not the service.
1 hr from Merida
1 hr from Merida airport
Rebecca
Stayed 2 nights in Nov 2025
