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voco Hotel Napoleon Memphis by IHG

4.0 star property

Photo gallery for voco Hotel Napoleon Memphis by IHG

Breakfast area
Restaurant
Lobby
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

View map
179 Madison Ave, Memphis, TN, 38103
  • Place, Beale Street
    ‪6 min walk‬
  • Place, FedExForum
    ‪8 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪18 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Twin Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 Twin Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

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About the area

Memphis

A stay at voco Hotel Napoleon Memphis by IHG places you in the heart of Memphis, within a 15-minute walk of Beale Street and FedExForum. .This hotel is 8.2 mi (13.2 km) from Graceland and 1.2 mi (1.9 km) from Bass Pro Shops at the Pyramid.

What's nearby

  • AutoZone Park - 2 min walk - 0.2 km
  • Peabody Ducks - 3 min walk - 0.3 km
  • Beale Street - 6 min walk - 0.6 km
  • FedExForum - 8 min walk - 0.7 km
  • Bass Pro Shops at the Pyramid - 18 min walk - 1.5 km

Getting around

  • Memphis Central Station - 6 min drive
  • Memphis International Airport (MEM) - 25 min drive

Restaurants

  • ‪The Peabody Memphis - ‬3 min walk
  • ‪Peabody Lobby Bar - ‬3 min walk
  • ‪Charlie Vergos' Rendezvous - ‬3 min walk
  • ‪Crazy Gander Coffee Company - ‬1 min walk
  • ‪Peabody Corner Bar - ‬4 min walk

About this property

voco Hotel Napoleon Memphis by IHG

Hotel with a restaurant, a short walk to Beale Street
Voco Hotel Napoleon Memphis by IHG offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and MP3 docking stations. Your pillowtop bed comes with premium bedding. 52-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Enjoy a meal at Archives or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Archives - Onsite bistro.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 17 per day)
  • Covered parking on site (USD 17 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Archives

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 17.00 per day (in/out privileges)
  • Nearby parking fee: USD 17.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Winchester Hotel Memphis
Hotel Napoleon Memphis
Napoleon Memphis
Hotel Napoleon Memphis Hotel
Hotel Napoleon Memphis Memphis
Hotel Napoleon Memphis Hotel Memphis
Hotel Napoleon Ascend Hotel Collection
Hotel Napoleon an Ascend Hotel Collection Member

voco Hotel Napoleon Memphis by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 951 reviews
Rating 8 - Good. 268 out of 951 reviews
Rating 6 - Okay. 96 out of 951 reviews
Rating 4 - Poor. 51 out of 951 reviews
Rating 2 - Terrible. 25 out of 951 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eriidina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this hotel are significantly better than how the hotel actually looks. It’s a nice hotel overall but some areas are dated and need fresh paint. When I stayed here I was told the bar/restaurant was being renovated so it would be only open for the continental breakfast. The “breakfast” consisted of stale danishes, muffins, juice, granola and yogurt. No serving utensils and an extremely limited amount. Once the single platefuls were gone, they stated that was all they had, regardless of how many guests they had. Parking was in a deck next door and was an inconvenience because you have to call or text the company to be let out of the gate each time you had to exit. Overall it’s a decent hotel and I would stay here again only for 1 or 2 days.
Stayed 2 nights in Jun 2025

4/10 Poor

Shalletuh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I was placed in a room where they were working on the sink took some time to transfer me to another. No one assisted with the transfer
Stayed 2 nights in Jun 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and convenient

Stayed 1 night in Apr 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Donsanelle

Liked: Cleanliness, property conditions & facilities, room comfort

Just Fun

Did not like the no parking for the hotel. There is a parking space right beside location.
Stayed 1 night in Jun 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel was in walking distance of local attractions. The restaurant and bar in the hotel was closed the whole time we where there and that was a big letdown
Stayed 2 nights in May 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
—
Stayed 1 night in Jun 2025

6/10 Okay

Zachary

Stayed 1 night in Jun 2025

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean but under some remodeling so the kitchen/bar was closed. They had a continental breakfast that was a joke with mini muffins and hot yogurt. They had a parking garage next to the property but no access from the garage to the hotel so it was kind of inconvenient. It was within walking distance of Beale street. The bed was a little hard but the room was clean and nice.
Stayed 2 nights in Jun 2025

6/10 Okay

Wendy, Fontana

Travelled with family
Liked: Amenities, property conditions & facilities
Difficulty checking in. Left with bug bites not sure if it was bed bugs.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jan

Stayed 4 nights in Jun 2025

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating. The hotel itself is obviously older but well maintained. The beds were comfortable and the rooms were clean. We did not like that our a/c had a cap on it and couldn’t be set below 68 degrees. We like it cooler to sleep and it felt a little stuffy at times. We were in town for a concert at Autozone park which was right next door—super convenient!! We felt safe in the hotel and even as a family felt safe enough to walk to the Peabody to watch the ducks, Huey’s, and Rendezvous for dinner. We didn’t love the parking. There is a parking deck next door but the entrance/exit and lugging your belongings at check-in/out was a bit inconvenient. The hotel offered complimentary coffee and croissants in the lobby which we appreciated as well as a free late checkout if desired. Overall I’d stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, handy parking next door, Friendly staff, very comfortable bed
Stayed 3 nights in Apr 2025

10/10 Excellent

Bronson

Stayed 1 night in May 2025

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, property conditions & facilities
The front desk staff was very professional and treated my concerns with urgency. Very nice and clean environment.
Stayed 2 nights in May 2025

8/10 Good

Ebonie

Liked: Cleanliness, property conditions & facilities
Hotel was very nice, clean, and quiet. I loved the artwork, decor Would definitely stay again.
Stayed 3 nights in May 2025

8/10 Good

Jan, Pawtucket

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was ready to give the hotel 5 stars but unfortunately I had to take a pint off because the restaurant and bar were not open at all during our stay (Friday-Sunday). It was one of the features that attracted me to this location. Otherwise everything else was great! I’d stay here again.
Stayed 2 nights in May 2025

8/10 Good

Lee

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pleasant hotel. Affordable but not cheap
Stayed 4 nights in May 2025

10/10 Excellent

BORKA

Stayed 4 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful bathroom

Hotel location and lobby are nice. The bed was comfy. The bathroom arrangement with a barn door barely separating the tub and toilet from the sink and counter. So this door can’t be locked and someone in the room can hear everything going on inside the bathroom. The only bathroom light includes the outer vanity area so it’s not possible to use the bathroom at night without waking the other person. Why can’t we stick with traditional bathrooms with actual operable doors? Never staying here again just for this reason.
Stayed 2 nights in May 2025

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Carpeting was old and stained. The hotel really needs an upgrade. The website pictures are much nicer than the actual hotel
Stayed 4 nights in May 2025

10/10 Excellent

Nevis

Travelled with group
Liked: Cleanliness, staff & service
It would be nice if the rooms had a place to hang bath towels and a mirror closer or plugs for drying and styling hair.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Clean, not comfortable not worth the cost.

The front entrance door was broken, the bed was not comfortable, too hard and the continental breakfast was not set up and both days I had to ask for the coffee to be refilled.
Stayed 2 nights in May 2025