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Crowne Plaza Memphis Downtown Hotel by IHG

3.5 star property

Photo gallery for Crowne Plaza Memphis Downtown Hotel by IHG

Breakfast and dinner served
Meeting facility
Point of interest
Exterior
Café

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pool
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View map
300 N 2nd Street, Memphis, TN, 38105
  • Place, Renasant Convention Center
    ‪3 min walk‬
  • Place, St. Jude Children's Research Hospital
    ‪5 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(6 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

7.8 out of 10
Good
(9 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(19 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(32 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Mid Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Memphis

With a stay at Crowne Plaza Memphis Downtown Hotel by IHG, you'll be centrally located in Memphis, within a 5-minute drive of Beale Street and FedExForum. .This hotel is 0.6 mi (1 km) from Bass Pro Shops at the Pyramid and 8.8 mi (14.2 km) from Graceland.

What's nearby

  • Renasant Convention Center - 3 min walk - 0.3 km
  • St. Jude Children's Research Hospital - 5 min walk - 0.4 km
  • Bass Pro Shops at the Pyramid - 7 min walk - 0.6 km
  • Mud Island River Park - 8 min walk - 0.7 km
  • Beale Street - 17 min walk - 1.5 km

Getting around

  • Memphis Central Station - 9 min drive
  • Memphis International Airport (MEM) - 17 min drive

Restaurants

  • ‪The Lookout at the Pyramid - ‬13 min walk
  • ‪Kay Kafe - ‬13 min walk
  • ‪Wahlburgers - ‬14 min walk
  • ‪Taco Nganas - ‬11 min walk
  • ‪Westy's - ‬4 min walk

About this property

Crowne Plaza Memphis Downtown Hotel by IHG

Hotel with free local shuttle, near Beale Street
Crowne Plaza Memphis Downtown Hotel by IHG offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 230 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Guests can catch a ride on the complimentary shuttle, which operates within 3 miles.
You can enjoy a meal at Notes & Provisions serving the guests of Crowne Plaza Memphis Downtown Hotel by IHG, or stop in at the snack bar/deli. Buffet breakfasts are available daily from 6 AM to 9:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Memphis? This hotel has 8686 square feet (807 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 9:00 AM.
Notes & Provisions - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 8,686 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 31 to May 1:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 110 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults, and USD 7 to 20 for children
  • Self parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Crowne Plaza Memphis Downtown Hotel by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 159 out of 343 reviews
Rating 8 - Good. 70 out of 343 reviews
Rating 6 - Okay. 54 out of 343 reviews
Rating 4 - Poor. 27 out of 343 reviews
Rating 2 - Terrible. 33 out of 343 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. Amber the bar tender was amazing with service.
Stayed 1 night in Aug 2025

8/10 Good

Sirenzo

Liked: Cleanliness, amenities, property conditions & facilities
The lobby decor was welcoming.
Stayed 3 nights in Aug 2025

8/10 Good

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cierra and Gen Mgr

Is terrible experience from the start. I tried checking in which then took me 1 1/2 hours to do so. Cierra greeted me from the start and asked for my license and my form of payment. Which she ran and told me I had this insufficient funds. None of this was true. She ran it several more times. I asked if I should enter the card myself and she said no she had it. I then had to get on the phone with Hotels.com and pay them for a night stay just to be able to have a place to stay as we were almost to 930 at night by then. After finally getting checked into a room after 10 o’clock at night, having not eaten all day, we had one choice of a crummy place to get a bite from. When I called the bank the next day to see what the problem was she told me immediately when Cierra took my card and entered it herself she entered the wrong expiration date over and over and over again. The only time that it took it correctly was when I paid the hundred dollar incidental fee and she actually let me run my own card. I contacted the manager who is not a very nice person who told me that there was no way she had taken my card because they didn’t do that. Well they didn’t. She told me she would check into it. Speak with Cierra and call me back the next daywhich she did not do. It was two days later before I received a call from her and as far as I’m concerned, she basically called me a liar. Now her words were Cierra told her she did not take my card from me, not true. She only gave IGH points comp
Stayed 4 nights in Jul 2025

10/10 Excellent

Jamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Got a good night's sleep!
Stayed 1 night in Aug 2025

2/10 Terrible

Crystal, Dallas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was not supposed to be rated 3 stars. Hotel is older but not well kept. There was a smell of acetone. The elevator had dirty corners. Every corner should be cleaned. I holes in the wall and the outlet in the bathroom did not work. The fridge had some stains on the outside door. Even the phone had stains. Room 613 also had dirty spots on the ceilings not sure if it was dirt, mold or wet spots.
Stayed 2 nights in Aug 2025

8/10 Good

Alfonzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and friendly staff
Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Noel

Stayed 1 night in Aug 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities
Awsome place
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay

Staff was fantastic! Hollis and Jemiah were excellent shuttle drivers and gave us the best restaurant recommendations!
Stayed 8 nights in Jul 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

British

Stayed 1 night in Jul 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe actually apoke the guard they have on the property he was a kind gentleman
Stayed 1 night in Jul 2025

10/10 Excellent

Raven, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Jul 2025

10/10 Excellent

Zahriya

Stayed 1 night in Jul 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kenneth

We enjoyed staying there. The front desk staff was great .The two shuttle drivers, Mr. Jermall and Mr. Cleo were awesome! Will come back for our one year anniversary.
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Stayed 2 nights in Jul 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the years this hotel has changed. My room was dirty the shower was slow not hot water. The towels had stains and wholes. The paint was dirty. The door was had a gap I had to use a chair to hold the door I give it no stars. Poor service. I good thing was the lady making the coffee and ice water
Stayed 1 night in Jul 2025

8/10 Good

Ed, Cumming

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Jul 2025