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Mercure Pakenham

4.0 star property

Photo gallery for Mercure Pakenham

Bar (on property)
Reception
Meeting facility
Pillow-top beds, minibar, in-room safe, desk
Pillow-top beds, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Air conditioning

Explore the area

View map
77 Racecourse Rd, Pakenham, VIC, 3810
  • Place, Dandenong Ranges National Park
  • Place, Gumbuya Park
    ‪14 min drive‬
  • Place, Puffing Billy Steam Train
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(25 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Luxury Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite, 2 Bedrooms

Pillow-top beds, minibar, in-room safe, desk

Luxury Suite, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds

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About the area

Melbourne

With a stay at Mercure Pakenham in Melbourne (Pakenham), you'll be a 4-minute drive from Don Jackson Reserve Dog Park and 7 minutes from Pakenham G72 Bushland Reserve. .This hotel is 4.6 mi (7.4 km) from Nar-Nar-Goon G75 Bushland Reserve and 4.8 mi (7.8 km) from Nar-Nar-Goon G73 Bushland Reserve.

What's nearby

  • Gumbuya Park - 14 min drive - 18.2 km
  • Fountain Gate Shopping Centre - 18 min drive - 24.2 km
  • Puffing Billy Steam Train - 33 min drive - 37.8 km
  • Monash University - 35 min drive - 47.3 km
  • Sherbrooke Forest - 36 min drive - 40.5 km

Getting around

  • Nar Nar Goon Station - 10 min drive
  • Pakenham Station - 14 min walk
  • Melbourne Airport (MEL) - 65 min drive

Restaurants

  • ‪Guzman Y Gomez - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬2 min drive
  • ‪Hungry Jack's - ‬2 min drive
  • ‪The Cornerstone - ‬16 min walk

About this property

Mercure Pakenham

Hotel in Melbourne with a coffee shop and a restaurant
Mercure Pakenham offers 64 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 45-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 64 air-conditioned rooms featuring minibars and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include luggage storage, laundry facilities, and an elevator. Free self parking is available onsite.
Mercure Pakenham has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open Monday - Saturday (7:00 AM - 9:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: AUD 45 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 89 427 589 170

Property is also known as

Mercure Pakenham Hotel
Mercure Pakenham Pakenham
Mercure Pakenham Hotel Pakenham

Mercure Pakenham Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 166 reviews
Rating 8 - Good. 36 out of 166 reviews
Rating 6 - Okay. 5 out of 166 reviews
Rating 4 - Poor. 1 out of 166 reviews
Rating 2 - Terrible. 1 out of 166 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nadene

Stayed 1 night in Jul 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Alexander

Business traveller
Solid 3.5 star with some significant drawbacks. Plumbing and loud internal sounds takes away from any positives. If you stay more than 2 nights even if requesting not to they will still tidy the room without cleaning it. Internal noise is a significant drawback if you are a light sleeper.
Stayed 3 nights in Jul 2025

8/10 Good

Sue

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except for the dirty cup that wasnt cleaned or replaced but when we got back from our outing they had replaced the dirty cup after we had let them know previously, apart from that everything else was clean. Staff were lovely and very friendly. We will give them another go if we stay in Pakenham again.
Stayed 1 night in Jul 2025

10/10 Excellent

Nadene

Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Jul 2025

10/10 Excellent

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pakenham gem

Great hotel lovely king bed very clean big bathroom right beside club good meals
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jun 2025

2/10 Terrible

Stacey

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dont enjoy getting up in the morning to a stone cold shower and only been offered a complimentary coffee in its place not a very happy person for the money we paid to stay there
Stayed 1 night in Jun 2025

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great accommodation, breakfast, staff.
Stayed 2 nights in Jun 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay... Quiet, beside a restaurant, breakfast on site if you want a quick Continental bfast, close to major hwy, and another arterial road. Rooms are very well appointed, double glazed, with lifts. I particularly liked the effort that Mercure is going to eliminate plastic. I appreciate that
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 3 nights in May 2025

10/10 Excellent

Dina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Peter

Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

This is not the first time we have stayed at this hotel. The rooms are quiet, comfortable and clean. The train station is a 15 minute walk away as is the local shopping centre. The club next door provides good meals. Our only criticism is with the size of the bath towels and the fact that consumables such as milk and toilet paper are not replenished when the stay is longer than 1 night.
Stayed 3 nights in Apr 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025