There were no USB plugs anywhere , electric plugs where loss ,and shaky plugs under desk, , TV did not work had to move to another room, One of your employees told me there weren't any more rooms , The only employee that stepped up and help me was Javier , he was wonderful, he needs to be rewarded, and acknowledge . I would of walked out if not for him, beds , room everything else was fine , I am a 100% disabled veteran , when I ordered room I said I was handicap , first gentlemen put me on the forth floor , and he was very rude, when I ask him for a lower floor , he didn't even look , he looked at me and said that the only room we have , The You Javier for being helpful and pleasant