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Heiss Hotel By Jalo

4.0 star property

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Creator video - submitted by Bryn Elise
Standard Room
Reception
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Place, Lleras Park
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 1.7 mi (2.8 km) from Oviedo Shopping Center and 2 mi (3.3 km) from El Tesoro Shopping Park.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Lleras Park - 14 min walk - 1.3 km
  • Oviedo Shopping Center - 5 min drive - 3.6 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss

Heiss Hotel Hotel

Heiss Hotel Medellín

Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1089 out of 1475 reviews
Rating 8 - Good. 219 out of 1475 reviews
Rating 6 - Okay. 92 out of 1475 reviews
Rating 4 - Poor. 33 out of 1475 reviews
Rating 2 - Terrible. 42 out of 1475 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, if small. once instance there were loud people next room, but the staff discreetly told them to be quiet after I notified them. The gym was good enough to get my workout requirements met.
Stayed 10 nights in Feb 2026

10/10 Excellent

Mariangelie

Stayed 6 nights in Jan 2026

8/10 Good

ANA GALEANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was small but was alright for the time I stayed good location
Stayed 5 nights in Feb 2026

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above then some, will definitely be staying again
Stayed 1 night in Jan 2026

10/10 Excellent

Fazel

Stayed 3 nights in Feb 2026

10/10 Excellent

Faten

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the pool on the top floor opened late, heated with jacuzzi option. We used it daily. Breakfast on the top floor had a great view of the city. But especially reception staff were amazing. A shout out for Laura who helped us deal with an uncomfortable situation with the airport Taxi. She was firm, diplomatic and pleasant throughout. A huge thank you.
View from top floor
Stayed 3 nights in Feb 2026

10/10 Excellent

Kendrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, attentive staff and the best rooftop pool and jacuzzi with a view
Stayed 7 nights in Feb 2026

10/10 Excellent

Mahir

Stayed 7 nights in Feb 2026

10/10 Excellent

Leanne Nicole Delgado

Stayed 3 nights in Feb 2026

10/10 Excellent

madelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lots of restaurant near by
Stayed 6 nights in Feb 2026

6/10 Okay

Hamzeh

It was a nice hotel , room size seems alright I can put a comment on the breakfast , it’s very basic and limited, I don’t what type of hotels that offer a breakfast without
Stayed 3 nights in Feb 2026

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, amenities
Clean well appointed room, amazing staff so friendly and kind, great pool and gym, lovely breakfast with great views and super bar and food. Seriously one of the best hotel experiences I ever had. Special thanks to Camilo, Johnathan, Juliet y Laura. Xx
Stayed 4 nights in Feb 2026

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. Great amenities. Amazing breakfast with breathtaking views of the city
Stayed 1 night in Feb 2026

10/10 Excellent

Alexa, Kearny

Stayed 2 nights in Jan 2026

6/10 Okay

Betzy Enith Vargas

Liked: Cleanliness, amenities, property conditions & facilities
It was OK
Stayed 4 nights in Jan 2026

10/10 Excellent

Noel

Stayed 6 nights in Jan 2026

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location, the rooms and the staff especially Laura A. was excellent. Most definitely a great hotel to stay ❤️
Stayed 3 nights in Jan 2026

10/10 Excellent

Geovanni

Stayed 1 night in Jan 2026

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Aaaa
Stayed 2 nights in Jan 2026

10/10 Excellent

Georgia

Stayed 2 nights in Jan 2026

2/10 Terrible

Jennifer

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was not pleased that this hotel was "guest friendly". I was woken up by the next door room blasting music from 1am to 4am and loud sexually activities. If you want a non guest friendly hotel I would look elsewhere.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sara

Stayed 6 nights in Jan 2026

10/10 Excellent

david

Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel location and very nice stay
Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel location and very nice stay
Stayed 20 nights in Jan 2026