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Heiss Hotel By Jalo

4.0 star property

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Restaurant
Reception
Junior Suite
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪6 min walk‬
  • Place, Lleras Park
    ‪10 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪13 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(35 reviews)
  • 16 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.4 out of 10
Very good
(32 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.8 out of 10
Excellent
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

Located in Medellín (El Poblado), Heiss Hotel By Jalo is within a 15-minute walk of Poblado Park and Lleras Park. .This hotel is 2.1 mi (3.4 km) from Santafé Mall and 1 mi (1.5 km) from Medellín Clinic - El Poblado.

What's nearby

  • Poblado Park - 6 min walk - 0.6 km
  • Lleras Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 13 min walk - 1.1 km
  • Oviedo Shopping Center - 2 min drive - 2.2 km
  • Santafé Mall - 2 min drive - 2.5 km

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪General Cafe Bar - ‬2 min walk
  • ‪Clemente Café Y Flores - ‬2 min walk
  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬3 min walk
  • ‪Malevo Restaurante - ‬3 min walk

About this property

Heiss Hotel By Jalo

Hotel with an outdoor pool, 9-minute walk to Poblado Park
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 692 out of 956 reviews
Rating 8 - Good. 153 out of 956 reviews
Rating 6 - Okay. 62 out of 956 reviews
Rating 4 - Poor. 22 out of 956 reviews
Rating 2 - Terrible. 27 out of 956 reviews

Reviews

10/10 Excellent

Grinaury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were great. Very clean and modern hotel. Definitely will come back
Stayed 3 nights in Aug 2025

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.....
Stayed 6 nights in Aug 2025

10/10 Excellent

Joaquin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay I will come back, people should not expect large rooms . Rooms are smaller than the average in the hotel industry
Stayed 15 nights in Jul 2025

10/10 Excellent

carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool
Stayed 5 nights in Aug 2025

10/10 Excellent

Daisy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practically new hotel with spectacular views excellent, but small rooms
Stayed 10 nights in Aug 2025

10/10 Excellent

Louis Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Mayte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food in the rooftop was really good
Stayed 4 nights in Aug 2025

10/10 Excellent

Hector

Stayed 7 nights in Aug 2025

10/10 Excellent

AHMED

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jul 2025

8/10 Good

Phillip

Liked: Amenities
Good breakfast room clean and tidy. Would stay again
Stayed 2 nights in Aug 2025

6/10 Okay

Kelicia

Travelled with partner
Disliked: Cleanliness, amenities
Staff was friendly but there was no phone in the room to call front desk and we were given a WhatsApp number to make requests. I send a message to the number and am yet to get a response. Breakfast was paid for separately but it was not worth it. The options were egg, pork, arepas, bread and fruits. The room was also a little dirty- specifically the walls and VERY tiny even though this was not the smallest room available. Definitely for a solo traveler and even then it’s too small
Stayed 3 nights in Aug 2025

10/10 Excellent

Joaquim

Stayed 6 nights in Jun 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Jul 2025

8/10 Good

emmanuel

Stayed 4 nights in Jul 2025

6/10 Okay

Andres Guillermo

Travelled with partner
Liked: Amenities, property conditions & facilities
Small rooms
Stayed 3 nights in Jul 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love everthing
Stayed 3 nights in Aug 2025

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay at this hotel period if you value your life
Stayed 4 nights in Jul 2025

10/10 Excellent

Johnathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning ladies were so friendly in the morning they took the time to say good morning and let you know if you needed anything to let them know overall the hotels in a safe great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Kendel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, Great location
Stayed 5 nights in Jul 2025

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay.
Stayed 4 nights in Jul 2025

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Things to correct

Just take care of the engineering department to retouch painting on the rooms, also housekeeping shall clean at the top of the bathroom shower.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jerry

Stayed 1 night in Aug 2025

10/10 Excellent

diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una estadía maravillosa en el Hotel Heiss. Desde el momento en que llegamos, el servicio fue impecable: el personal siempre fue amable, atento y dispuesto a ayudar en todo momento. Nos hicieron sentir como en casa. La ubicación es muy conveniente, cerca de todo lo necesario y en una zona tranquila y segura. Pudimos movernos con facilidad y disfrutar de los alrededores sin complicaciones. Las instalaciones estaban limpias, bien mantenidas y muy acogedoras. Sin duda, volvería a hospedarme aquí y lo recomiendo a cualquiera que busque comodidad, buena atención y una excelente ubicación. ¡Gracias al equipo del Hotel Heiss por hacer de nuestra visita una experiencia tan agradable!
Stayed 3 nights in Jul 2025