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Heiss Hotel By Jalo

4.0 star property

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Creator video - submitted by Bryn Elise
Reception
Courtyard
Standard Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(43 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(43 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

With a stay at Heiss Hotel By Jalo in Medellín (El Poblado), you'll be within a 5-minute drive of Poblado Park and Lleras Park. .This hotel is 2 mi (3.3 km) from El Tesoro Shopping Park and 2.1 mi (3.3 km) from Plaza Mayor Convention Center.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 8 min walk - 0.7 km
  • Lleras Park - 11 min walk - 1.0 km
  • Medellin's Museum of Modern Art - 13 min walk - 1.1 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 982 out of 1330 reviews
Rating 8 - Good. 196 out of 1330 reviews
Rating 6 - Okay. 84 out of 1330 reviews
Rating 4 - Poor. 29 out of 1330 reviews
Rating 2 - Terrible. 39 out of 1330 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Karamjit S

Travelled with family
Liked: Cleanliness, property conditions & facilities
Standard Rooms are so small, you cannot even open a suitcase. There was no space ro walk around if you open even 1 luggage. Staff tried to help.
Stayed 3 nights in Dec 2025

8/10 Good

Geovane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean, and the daily housekeeping was a great bonus — fresh towels every day were much appreciated. The room itself was quite small, which may feel cramped for some, but I really loved the outdoor balcony. The rooftop pool is also a nice feature with a great view. The location is excellent: extremely walkable and very close to Provenza, with many great restaurants just steps away. Overall, a great stay for the location and cleanliness, but keep in mind the rooms are on the smaller side.
Stayed 7 nights in Dec 2025

2/10 Terrible

Jose

Stayed 6 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Sep 2025

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joe

Stayed 2 nights in Dec 2025

10/10 Excellent

Sehwon

Liked: Cleanliness, amenities, property conditions & facilities
The room service and staff were amazing I literally wouldn’t of had it any other way
Stayed 7 nights in Dec 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Dec 2025

10/10 Excellent

Dianelis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and in a great location, as well as the staff was really nice and gave great services, the pool was beautiful and warm! Only thing I hated was the breakfast. The food was really bad not a lot of options either
Stayed 5 nights in Nov 2025

10/10 Excellent

Davidson

Liked: Cleanliness
Clean room
Stayed 4 nights in Dec 2025

10/10 Excellent

Bethsie M

Stayed 6 nights in Dec 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Surya mani kanth, Leesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy Jesus in reception is an excellent guy. He was so much helpful. He really helped me a lot with the stay, early check in process and check out. Thank you so much Jesus!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Yes everything excellent
Stayed 5 nights in Dec 2025

10/10 Excellent

jordan

Travelled with group
Liked: Cleanliness, amenities
Room spotless, staff was very helpful and friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Zorielys

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy amable el personal,muy limpio todo.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 7 nights in Dec 2025

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Clean rooms, comfortable bed, great staff, top location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Harry

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The guys in the front desk were phenomenal specially Jhonatan. I had an issue with my original reservations and he was able to fixed and get me my room on a timely fashion. The customer service and the empathy that we received from the hotel staff was outstanding I truly recommend this hotel .
Stayed 3 nights in Dec 2025

2/10 Terrible

Khodor

Stayed 7 nights in Dec 2025

8/10 Good

Johnpierre, Miramar

Stayed 5 nights in Dec 2025

10/10 Excellent

Maria

Stayed 5 nights in Nov 2025

10/10 Excellent

OSMAN, ORLANDO

Liked: Cleanliness, amenities, property conditions & facilities
All was great
Stayed 8 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great nice staff clean, the only thing was that our flight was early and made us wait till 3pm to check in we were tired
Stayed 4 nights in Dec 2025

2/10 Terrible

Jose

Stayed 3 nights in Dec 2025