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Heiss Hotel

4.0 star property

Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View
Restaurant
Terrace/patio
Terrace/patio
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

Located in Medellín (El Poblado), Heiss Hotel is within a 15-minute walk of Poblado Park and Lleras Park. .This hotel is 2.1 mi (3.4 km) from Santafé Mall and 2 mi (3.2 km) from El Tesoro Shopping Park.

What's nearby

  • Poblado Park - 9 min walk - 0.8 km
  • Lleras Park - 14 min walk - 1.2 km
  • Medellín Clinic - El Poblado - 17 min walk - 1.4 km
  • El Tesoro Shopping Park - 4 min drive - 3.3 km
  • Santafé Mall - 4 min drive - 3.5 km

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

Hotel with a fitness center, a short walk to Poblado Park
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreation amenities such as a fitness center or take in the view from a garden.
Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 335 out of 470 reviews
Rating 8 - Good. 82 out of 470 reviews
Rating 6 - Okay. 28 out of 470 reviews
Rating 4 - Poor. 11 out of 470 reviews
Rating 2 - Terrible. 14 out of 470 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Valeska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Heiss Hotel. The staff was so incredibly friendly and assisted us with many thing. They even sent me recommendations of individuals to give us tours around the city. We would definitely stay here again. The only complaint I have is the breakfast, there was not much of a variety at all.
Stayed 5 nights in Feb 2025

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!! Might need some improvement on the breakfast
Stayed 3 nights in Feb 2025

10/10 Excellent

Arturo, Laguna Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profesional staff. Kind and attentive. Provided precise information and rooms are kept immaculate after cleaning each day if requested. Will stay there again next time
Stayed 4 nights in Feb 2025

4/10 Poor

Martha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Jupiter

Stayed 3 nights in Feb 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly new hotel with great service

New hotel with great staff and modern facilities.
Stayed 12 nights in Jan 2025

4/10 Poor

Arianne

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are too small, without enough space to put luggage, move around and feel comfortable. The location is convenient and centric with a nice area downstairs with restaurants and other dining options nearby. The breakfast included it’s a sample portion and sitting area is limited.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dressel, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros it was up to date, clean. The staff was very helpful, with a lot of beautiful views. The hotel is a part of a small mall featuring a couple of restaurants. Excellent value for the price. I would definitely recommend and stay here again. Cons. No TV service only apps The rooms are really small but that should be expected for the price
Stayed 3 nights in Feb 2025

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms are very small but the balcony was awesome - it is fairly new hotel with glitches to work out . I suggest do not buy the breakfast as it isn’t worth it .
Stayed 2 nights in Feb 2025

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and elegante
Stayed 2 nights in Jan 2025

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el Hotel. En mi opinion deberia tener un safacon en las habitaciones asi como Horno Microhondas; ya que uno esta acostumbrado a encontrar esto en las habitaciones que regularmente uno alquila. Adicional, aunque es algo que creo ya no pueden arreglar, la percha es un poco pequeña e incomoda. El personal, el servicio, muy bueno. Definitivamente volveria a alojarme en el mismo.
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed stay

Well equipped and clean rooms, although small I have everything needed. On the roof nice gy, swimming pool and bar, although it wasn't open yet. No breakfast onsite but several cafes next door offering good range of options. Nice area.
Stayed 3 nights in Jan 2025

6/10 Okay

Enrique Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quite and easy to get in and out of the area
Stayed 4 nights in Jan 2025

10/10 Excellent

Ana Iris Carpio

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exceptionally friendly and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Gabriel

Stayed 4 nights in Jan 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 7 nights in Jan 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel great staff

Excellent staff very helpful and friendly.
Stayed 9 nights in Jan 2025

10/10 Excellent

Toussaint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME HOTEL!

My stay at Heiss Hotel was nothing short of exceptional. From the moment I arrived, the attentive staff made me feel welcome, ensuring a smooth check-in and always being available to assist with any needs. The room was beautifully designed spotless, and incredibly comfortable, with an amazing view that made waking up each morning a delight. The hotel's location is perfect, with a variety of great restaurants just steps away, offering plenty of dining options. Additionally, being so close to the metro station made exploring the city effortless. Whether you're visiting for business or leisure, Heiss Hotel provides the ideal combination of comfort, convenience, and outstanding service. I highly recommend it and would gladly stay here again!
Stayed 4 nights in Jan 2025

8/10 Good

edgar

Stayed 2 nights in Jan 2025

10/10 Excellent

XAVIER, san juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed in partial days of the reserved and all the days were consistent with good service , had a balcony room with view to the city great view, to the mountains the facilities all you can request of a nice hotel. near restaurants and the metro. everyday cleaning, staff always with service and a smile. Recommended. In a good spot in medellin. and they are improving the hotel.
Stayed 25 nights in Jan 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern hotel. My room with a kitchenette was perfect. Nice view & perfect location. Will stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jesus M. González

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025