6/10 Okay
Kimberly
Travelled with family and small children
9 Feb 2025
Disliked: Property conditions & facilities
This stay was just okay. The property was a little on the cheap. We booked online, but the amenities- the waterpark- wasn't clear on the website or in person at the front desk. We were also not sure where we were even booking into the resort when we were reserving online. They also try to get you to participate in a timeshare demo when checking in - no thank you!
The waterpark wasn't part of the resort fee online and was too expensive. That was one of the whole reasons why we booked. The waterpark fee for a one-day visit for a family of four would have cost more than our condo stay for the whole weekend - over $300! This is crazy!
The Virginia BBQ restaurant at the front desk was frustrating. They make you order your own food on the screen, and there is no one close by if you make a mistake or need to remove something from the order before finalizing. It was not straightforward where to pay, and we got our food delayed because we were supposed to go to the back of the restaurant to pay for our food.
They played classic hard rock over the speakers when we went through the main hall and into the conference area. That was odd and made my young family feel uncomfortable.
Kimberly
Stayed 2 nights in Feb 2025