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Viaggio Resort Mazatlán

4.5 star property

Photo gallery for Viaggio Resort Mazatlán

3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
Deluxe Double Room, 1 King Bed, Ocean View
Poolside bar
Daily buffet breakfast (MXN 359 per person)
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • All-inclusive

Explore the area

View map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100
  • Place, El Cid Country Club Golf Course
    ‪17 min walk‬
  • Place, Cerritos Beach
    ‪5 min drive‬
  • Place, Mazatlán Aquarium
    ‪7 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

8.8 out of 10
Excellent
(27 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(66 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(40 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(107 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

With a stay at Viaggio Resort Mazatlán in Mazatlán (Zona Dorada), you'll be within a 5-minute drive of The Mazatlan Malecón and El Cid Country Club Golf Course. .This beach resort is 2.5 mi (4 km) from Playa Norte and 2.8 mi (4.5 km) from Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • El Cid Country Club Golf Course - 17 min walk - 1.5 km
  • The Mazatlan Malecón - 2 min drive - 2.0 km
  • Cerritos Beach - 5 min drive - 3.5 km
  • Mazatlán Aquarium - 7 min drive - 4.6 km
  • Mazatlan International Center - 8 min drive - 6.6 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 34 min drive

Restaurants

  • ‪Le Frolle - ‬4 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Rico's Café Zona Dorada - ‬2 min walk
  • ‪La Casa Club El Cid - ‬6 min walk
  • ‪Papagayo Inn - ‬1 min walk

About this property

Viaggio Resort Mazatlán

Luxury resort on the beach, with 3 outdoor pools
Viaggio Resort Mazatlán offers 291 accommodations with laptop-compatible safes and hair dryers. 65-inch Smart televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 291 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a complimentary water park and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Main Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 3 meeting rooms available for events. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Main Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Al Fresco Restaurant - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Pool Bar - This poolside bar specializes in seafood and serves lunch and light fare. Open daily.
Caffenio Coffee Bar - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Viaggio Resort Mazatlán are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 359 for adults and MXN 215 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Main Restaurant
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 500.0 per night
Cribs (infant beds) are available for MXN 300.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 359 for adults and MXN 215 for children
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Reviews

Viaggio Resort Mazatlán Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1259 out of 1888 reviews
Rating 8 - Good. 389 out of 1888 reviews
Rating 6 - Okay. 138 out of 1888 reviews
Rating 4 - Poor. 57 out of 1888 reviews
Rating 2 - Terrible. 45 out of 1888 reviews

Reviews

6/10 Okay

Khaled Walid

Travelled with family and small children
Liked: Cleanliness, staff & service
The room had an amazing ocean view and the property is in good shape. The all inclusive package was not worth the additional cost. The pool snacks and drinks were hard to come by due to long lines and strict monitoring by management. The staff was nice and the area had lots of shops you could walk to as well as cabs out front to take you around.
Stayed 7 nights in Jun 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, clean, awesome staff, excellent food and dishes 10/10
Stayed 2 nights in Jun 2025

6/10 Okay

Baltazar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The rooms don't have qla refrigerator, also the beers and water were not cold at the bars. Definitely a refrigerator in the rooms would make a big difference to keep drinks cold during this time of year. 90 degree temperature and 70%+ humidity
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breathtaking Views of Beautiful Mazatlan

I flew from the US into Mazatlan. I had booked a 6 night stay here. Before arriving I confirmed with the hotel that they did not have any complimentary shuttle service, but they did recommend booking with Pronatours for transporting from/to the airport. Checking in was pretty seamless as they had staff that can speak english. The hotel is beautiful. Very clean inside and out. The swimming pool was very clean and well maintained. The hotel is also literally on the beach so we would walk right down to the beach with ease. A bonus is that every night there are live performances that you can enjoy while eating dinner. The rooms were well furnished. The views from the balcony was just amazingly beautiful! The walls were kind of thin I guess since I could hear our neighbors watching TV on occasion. The dining hall was very clean and food for me was very good. Good variety of fresh fruits, salsas, hot foods, and desserts. Mornings would have an egg station where you can request freshly made egg dishes. As well as a taco station where they had freshly made tacos on request. Most of all I was very pleased with the waiters and waitresses. All super friendly and accommodating. They were all very quick and attentive - I can tell they worked very hard. An experience that exceeds what I see here in the US. I really enjoyed my stay here and will definitely come back again. I recommend you come and give this hotel a try. You won’t be disappointed.
sunset sky as seen from the hotel balcony
swimming pool at night
the circus show on one of the nights
imagine waking up to this in the morning
Stayed 6 nights in Jun 2025

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Humberto

Stayed 3 nights in Jun 2025

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Jun 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great room was clean and with a beautiful view
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of three (my husband, our 3-year-old, and I) stayed at Hotel Viaggio Mazatlán for 5 days and had such a great experience! The location is perfect. close to all the main attractions and nightlife, but still quiet enough at night to relax. Having the beach just steps away was amazing! We loved watching the bandas and vendors from the comfort of the hotel. The hotel was very clean and well-maintained. Our room was cleaned daily, which we really appreciated. We also went with the all-inclusive option and it was totally worth it! The food was good, and the morning restaurant staff were so friendly and attentive! we made sure to tip good every time because they truly deserved it. The only downside was the night staff at the restaurant. they weren’t very welcoming or attentive, which made it hard to even leave a tip. But overall, we had a wonderful stay and would definitely recommend Hotel Viaggio to other families visiting Mazatlán!
Stayed 5 nights in Jun 2025

10/10 Excellent

Irasema, ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this hotel and we love it. Just a few steps from the beach and the pool area is so much fun. Staff and the pool waiters are great they treat us, the national tourist with respect and kindness. Good vibes, clean hotel, lots of security around the property, everything is great in beautiful Mazatlán.
Breathtaking views from our balcony
Beautiful Mazatlán
Stayed 4 nights in Jun 2025

6/10 Okay

nelly

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
When i booked the room it was a double room and it turn out to be 1 room with two beds. They didnt care and i asked if it was possible to change rooms since i neede a double room.
Stayed 7 nights in Jun 2025

10/10 Excellent

Khoi

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff and the property is very well maintained.
Stayed 6 nights in Jun 2025

2/10 Terrible

NOEL

Stayed 5 nights in Jun 2025

8/10 Good

Rubens

Liked: Cleanliness, property conditions & facilities
The view to the beach is great, nice balcony. The furnitures need some improvement, they need an interior design. The restaurant is small. No chairs in the pool, one person of the family come down at 6am and reserve all the chairs, they cannot allow to do that and then the rest of the family come down at 10am
Stayed 5 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing the pool and service ecxellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Lilia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great service. Very friendly environment. Feels very welcoming.Perfect for families with children.
Stayed 3 nights in Jun 2025

6/10 Okay

Lucy

Travelled with family
Liked: Amenities, property conditions & facilities
La entrada es alas 3 pm. Y nos entregaron el cuarto hasta las 3:45. No habia jabon para lavarnos las manos ( estaba vacio el bote del jabon) y el dispensador del shampoo no funcionaba... el servicio en la alberca con la comida muy bueno. Nos atendió Sergio y José Luis, muy atentos y amables.
Stayed 2 nights in Jun 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Edward Joseph

Liked: Cleanliness
Disliked: Amenities
Rooms are fine and clean. Food is marginal. Pools are small. Adult pool has limited seating that is taken by 7:30 AM. There are NO quiet areas in the entire hotel. Expect loud music from multiple sources and announcements throughout the day. The beach is about 5 meters so walking or lounging is difficult if not impossible. Dinner was so loud from my sic at the patio door that talking was nearly impossible. There was no seating arrangement in my room to relax and read. All in all, not what I expected from what was advertised.
Stayed 6 nights in Jun 2025

10/10 Excellent

Luis Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean facilities, friendly staff, great distance to other attractions!
Stayed 3 nights in Jun 2025

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
Loved the pools
Stayed 4 nights in May 2025

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
Lost my reservation...
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica

Travelled with partner
Very good location
Stayed 3 nights in Jun 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: It is in front of a nice beach. The staff was very friendly. The hotel had many fun activities for kids and adults. I love the adults only pool. The hotel offers fun planned excursions at good prices. We walked on the beach to eat seafood and coconuts. Cons: The pool open until 9:00 am (I wish you could swim earlier). And you have to wake up grab a seat by the pool early because it gets too crowded and later you won't find any place to lay down by the pool or the beach.
Stayed 7 nights in Jun 2025