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The Palms Resort of Mazatlan

3.0 star property

Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Property entrance
Front of property
Suite, Ocean View
On the beach, beach volleyball

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Cerritos Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.4 out of 10
Very good
(17 reviews)
  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(18 reviews)
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(40 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(47 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(34 reviews)
  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mazatlán

With a stay at The Palms Resort of Mazatlan in Mazatlán (Zona Dorada), you'll be a 3-minute drive from The Mazatlan Malecón and 7 minutes from Witches Beach. .This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.2 mi (5.1 km) from Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • The Mazatlan Malecón - 4 min drive - 3.1 km
  • Cerritos Beach - 4 min drive - 2.7 km
  • Witches Beach - 6 min drive - 3.9 km
  • Mazatlan International Center - 7 min drive - 5.8 km
  • Mazatlán Aquarium - 9 min drive - 5.8 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Villa Italia - ‬7 min walk
  • ‪Mané - ‬5 min walk
  • ‪Bar el LOBY - ‬6 min walk

About this property

The Palms Resort of Mazatlan

Beachfront, with outdoor pool
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 189 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this resort include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Restaurant Panama, a beachfront restaurant which features a bar/lounge. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Mazatlán? This resort has 7973 square feet (741 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Restaurant Panama - This beachfront restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Pool Bar - Onsite cocktail bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.00 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1007 reviews
Rating 8 - Good. 258 out of 1007 reviews
Rating 6 - Okay. 96 out of 1007 reviews
Rating 4 - Poor. 50 out of 1007 reviews
Rating 2 - Terrible. 36 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2025

8/10 Good

Tarie

Stayed 9 nights in Mar 2025

6/10 Okay

Aida

Stayed 3 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Amenities, property conditions & facilities
Ocean view balcony was very relaxing
Stayed 7 nights in Mar 2025

10/10 Excellent

Leslie

Stayed 4 nights in Mar 2025

4/10 Poor

Silvia

Travelled with partner
Very disappointed with the room, first thing I see when I walk in the room is a cockroach on the wall and to top it off every time I flushed the toilet there was a poodle of water on the floor, food at the restaurant and service were ok.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Only one area that could be better was that when we were at the pool we had to go and find someone to order drinks and food. I know first world problems but we really just wanted to tip your waiters and talk to them. The rooms were spotless and the grounds were well kept.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was always kept up with cleanliness. Very nice pool. House keeping is great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JOAQUIN

Stayed 5 nights in Jan 2025

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellente hotel, lo unico que no me gusto es que a las 7:30 de la mañana la bocinas con musica de la alberca ya estaba prendidos. A sea hora de la mañana me hubiera gustado descansar un poco mas
Stayed 2 nights in Dec 2024

6/10 Okay

kurtis delray

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, staff is wonderful. Beds are horrible and extremely hard. Other than that great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with Panamá attached to it.
Stayed 7 nights in Dec 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything.
Stayed 1 night in Dec 2024

6/10 Okay

Miguel

Travelled with family
Liked: Amenities
The music at 3 am from the other hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities
Our first night, room was on 1st floor our view:the parking lot. Very noisy, beds, pillows not comfy. TV was tiny. Only one hand towel for 2 guests. No sheet under the comforter. It was the comforter and then sheet on top. Second night: We upgraded room to a 4th floor and ocean view. The room was remodeled. Very nice! furniture and bed and pillows very comfy. No fridge though.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool!
Stayed 7 nights in Nov 2024

8/10 Good

Jeffry

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Travelled with partner
We like that it’s not down town. Great pool
Stayed 2 nights in Oct 2024

4/10 Poor

Kenneth Dean

Travelled with group

no hot water,

no hot water in room, friend got bug bites from bed. AC leaked water in the room.
Stayed 5 nights in Oct 2024

8/10 Good

Armando, Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pull is great! The view to the ocean is unique.
Stayed 7 nights in Oct 2024

10/10 Excellent

perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel I'll took it again
Stayed 5 nights in Oct 2024

6/10 Okay

Rudy, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, but the beach is to rocky and you can't swim
Stayed 5 nights in Sep 2024

10/10 Excellent

Melanie, el centro

Stayed 3 nights in Aug 2024