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Sunset Palace Beach Hotel - All Inclusive

3.0 star property

Photo gallery for Sunset Palace Beach Hotel - All Inclusive

On the beach
Restaurant
Restaurant
Reception
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View map
Av. Camarón Sábalo No. 1927, Mazatlán, SIN, 82110
  • Cerritos Beach
    ‪19 min walk‬
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlán Aquarium
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

Standard Room, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Iron/ironing board, free WiFi

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, City View

Iron/ironing board, free WiFi

Standard Room, City View

  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 2,017 reviews
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About the area

Mazatlán

With a stay at Sunset Palace Beach Hotel - All Inclusive in Mazatlán (Zona Dorada), you'll be a 4-minute drive from The Mazatlan Malecón and 7 minutes from Cerritos Beach. .This all-inclusive hotel is 3.5 mi (5.6 km) from Mazatlán Aquarium and 5.5 mi (8.8 km) from Plaza Machado.

What's nearby

  • Playa Brujas - 5 min walk - 0.5 km
  • Cerritos Beach - 19 min walk - 1.6 km
  • El Cid Country Club Golf Course - 4 min drive - 2.7 km
  • Mazatlan International Center - 6 min drive - 5.0 km
  • Mazatlán Aquarium - 9 min drive - 6.6 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 35 min drive

Restaurants

  • ‪La Catrina Restaurant y Cantina - ‬6 min walk
  • ‪Diego's Beach House - ‬5 min walk
  • ‪Grand Central Bar at Oceano Palace - ‬5 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪Costa Marinera - ‬5 min walk

About this property

Sunset Palace Beach Hotel - All Inclusive

Beachside hotel to enjoy outdoor pool and sand beach
Sunset Palace Beach Hotel - All Inclusive offers 117 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a health club.
Make yourself at home in one of the 117 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Take advantage of recreation opportunities including a health club and an outdoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

At Sunset Palace Beach Hotel - All Inclusive, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.

Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.
Sunset Palace Beach Hotel - All Inclusive has a restaurant on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Water activities

Kayaking

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sunset Palace Beach Hotel
Sunset All Inclusive Mazatlan
Sunset Palace Beach Hotel - All Inclusive Hotel
Sunset Palace Beach Hotel - All Inclusive Mazatlán
Sunset Palace Beach Hotel - All Inclusive Hotel Mazatlán

Reviews

Sunset Palace Beach Hotel - All Inclusive Reviews

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 25 out of 41 reviews
Rating 8 - Good. 4 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 8 out of 41 reviews

Reviews

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and a lot of staff very nice and willing to help you and give you directions.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ghafoor, Arlington

Stayed 4 nights in Apr 2025

10/10 Excellent

Isabela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at this property but definitely not our last. My boyfriend and i came down for the weekend and had purchased the all inclusive package for our stay and we’re not disappointed! Accessing the beach, pool and bar from our room was super easy. All hotel staff were great and understanding that our spanish was not the best but always helped with whatever we needed. The bartender at the pool was amazing and incredibly nice! The buffet had lots of different options for breakfast, lunch and dinner. Since the hotel is owned by a parent company with three hotels on the same street it gave us even more options for dining than we had realized we had with our all inclusive package. We can’t wait to come back to Mazatlan and stay at Sunset Palace Hotel!
Stayed 3 nights in May 2025

4/10 Poor

Noemi

Liked: Cleanliness
Disliked: Property conditions & facilities
The experience with this hotel was not what I we expected. My friends and I were very disappointed because when we got to the hotel the hotel was closed. The taxi driver told us that Sunset Palace was closed for remodeling and hotel management didn’t contact us to let us know we were going to stay at another property. We ended up at Star Palace which was a downgrade not an upgrade. When we find out When we contacted management for an explanation
Stayed 6 nights in Apr 2025

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crummy food options, bugs on the floor of our room. We ended up leaving and paying for another place! It was not sustainable
Stayed 3 nights in Apr 2025

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL WAS CLOSED !!!!! HOW DO YOU SEND A SINGLE MIDDLE AGED WOMAN TO A HOTEL THAT IS CLOSED !!!!!!
Stayed 7 nights in Apr 2025

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They suck, don't do it.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The FULL buffet for breakfast, Lunch & dinner was stupendous. the STAFF was very helpful & thoughtful.
Stayed 4 nights in Mar 2025

2/10 Terrible

Briceyda V, Roswell

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good and there was only one restaurant in resort. They charged me additional because they said I put one of my kids two years younger and I showed they I didn’t and they still charged me horrible customer service!!! I will never stay there again.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Property conditions & facilities
The food was not good. Nothing to pick from. No room service
Stayed 5 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Leonel

Liked: Cleanliness
It was great
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Fabiola Alejandra

Stayed 4 nights in May 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente, el servicio, La limpieza, el buffet algo limitado pero rico, muy recomendable
Stayed 3 nights in Jun 2025

10/10 Excellent

alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 2 nights in Jun 2025

4/10 Poor

Norma Angelica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lo único bueno es el personal, la gran mayoría muy amables, solo en recepción nos tocaron poco amigables, felicitaciones a los chicos que atienden el restaurante. La limpieza deficiente, siempre nos ponían toallas manchadas en el baño y los vasos de bebidas tambien sucios, me tocaban con restos de chile como de michelada que no lavaron. Las habitaciones son sencillas pero cómodas. El desayuno y cena a veces ricos, a veces sobras del dia anterior y siempre muy básico. Para la comida solo platillos muy reducidos. Los snacks feos y fríos jajaja la verdad es que todo muy horrible. La gente que se hospeda aquí es muy fea, descuidada y sucia, pocos meseros en la alberca y ninguno en la playa asi que debes pararte por todo lo que necesites. Llegue aqui por error pensando que era hotel de la cadena Palace Resorts y no, nada que ver jaja. Si traes presupuesto no te quedes aqui. Lo barato sale caro.
Stayed 6 nights in May 2025

10/10 Excellent

magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta mucha remodelación pero en general todo excelente. Los empleados la mayoría muy atentos, la comida muy rica y se esfuerzan por dar buen servicio.
Stayed 5 nights in May 2025

10/10 Excellent

Francisca Dominga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Zuleima Marelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 3 nights in Apr 2025

8/10 Good

Olga Issela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida, si dejo que desear, el baño olía a caño, fuera de eso una estancia agradable, muy amable todo el personal
Stayed 1 night in Apr 2025

10/10 Excellent

Minerva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien podría ser excelente si en la Comida hubiera más variedad ya que es un menú a la carta y depuse de varios días ya no se te antoja comer lo mismo al igual que la cenas
Stayed 3 nights in Apr 2025

2/10 Terrible

Stephen Lance

Disliked: Cleanliness, staff & service, property conditions & facilities
Pos no conoces, mi rompio mi cadera y manda carta de doctor no puedo viajar en este momento y no regresaste me dinero. Seguro se rembolsar mi haces otro reservación pero ahora no. Muy disgustado!! Que feo alguien mayor y no puedo viajar con carta de doctor y no rembolso nada. Gracias para nada!!
Stayed 7 nights in Mar 2025

8/10 Good

Hermes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025