10/10 Excellent
Kristen
Travelled with family
27 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Mazatlan, and we were so glad we changed our reservations to this hotel (Marina)!
Things to know:
Do we recommend? Absolutely!
Package? Elite All-Inclusive.
Did we tip throughout the stay? Absolutely!
Number of days: 4 Nights
Best:
#1: Service (phenomenal)
#2: Property Grounds (stunning)
#3: Amenities (everything)
#4: Private Beach, Jacuzzi, and Pools
#5: a la carte Menu Items (very tasty)
#6: Drinks will get you buzzed
#7: Very clean, lots of staff
#8: Room Service (elite all-inclusive has free coffee, soda, juice, bottled water, alcoholic beverages, food for delivery)
#9: 9ft-Deep Pool (unheated): slides, waterfalls, caves, rocks for jumping
#10: Regular pool (heated) has swim-up bar
#11: Plenty of loungers/seating/tables at pools
#12: Quiet enough to relax
Not the best:
#1: Location is north of the main town
#2: Property is older
#3: Most rooms do not face the ocean front
#4: Most rooms do not have balconies as-shown in the property photos
#5: Buffet selection is smaller than the larger resorts
#6: There are time-share presentation requests
#7: Only two restaurants, but also 3 snack bars. More at sister properties with free shuttle.
#8: Evening Entertainment is at a sister property, but there are free shuttles
#9: One of the pools is not heated
This place is fantastic and we wouldn’t hesitate to stay here again. Our concierge, Armando, was beyond helpful, funny, and treated us like we were special. EVERY staff person is friendly and helpful. Do it!
Kristen
Stayed 4 nights in Mar 2025